Customized Toolbar with e-mail template hyperlinks disappears

Posted on 2011-10-24
Last Modified: 2013-02-17
I have created 3 new custom toolbars in Outlook 2007 with several e-mail templates with hyperlinks in each toolbar.  When I close and shutdown my computer, the toolbars disappear and are no longer available on the "customize" toolbar tab.  This has happened two days in a row.  Any ideas on what might be causing the toolbars to disappear?


Question by:kathymcd
    1 Comment
    LVL 47

    Accepted Solution

    Check SP2 is installed for outlook 2007
    There were known issues where custom views or setup were not being saved
    this was address in the SP

    Would also check that outlook is not being opened in Safe Mode
    outlook.exe /safe

    if it is, these would be removed upon opening

    Ideally your outlook shortcut should be pointing to  outlook.exe /recycle


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