?
Solved

Common Access Card (CAC) problem

Posted on 2011-10-24
1
Medium Priority
?
537 Views
Last Modified: 2012-05-12
A CAC card is not readable for a user.  I login with my CAC card with no problem.  I reboot, the user still can't login with their CAC card but I can login with my CAC card.
I replace the keyboard that is reading the CAC card, now the user's CAC card works fine.
Everything is working fine for now.  

In case the problem recurs, is the problem most likely with the old keyboard, with the cac card or with the ActivClient agent software reading the CAC card?

It's strange that the old keyboard worked fine with my CAC card but not the users.
0
Comment
Question by:murkytuna
1 Comment
 
LVL 28

Accepted Solution

by:
Run5k earned 2000 total points
ID: 37019222
In my experience, that is something inherent with the CAC itself.

I have personnel who are issued a new CAC that won't work with Dell keyboards, but work just fine with HP keyboards.  However, my CAC will still work well on either one.  Over time, we determined that it was a certain batch of CAC that were created around the same time.

After working with them for several years, I have found that it is much more common to find an actual problem with a newly issued CAC than with the reader hardware.  In this particular case you already performed your "troubleshooting 101" steps to confirm that, so you're on top of things!
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Considering today’s continual security threats, which affect Information technology networks and systems worldwide, it is very important to practice basic security awareness. A normal system user can secure himself or herself by following these simp…
This article is about my experience upgrading my consulting machine to Windows 10 Version 1709 (The Fall 2017 Creator Update)
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question