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Adobe Flash

My OS is windows 7 and whenever I want to play a video from the web, I get a message saying that I do not have the latest Flash installed at least a 9.0 (I think), but I have the version 11.0 installed.    But if I were to use Morzilla and play the same file, it does so without any problems.  Why do I repeatedly get this message and how do I fix this? thank u.
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jegajothy
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jegajothy
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1 Solution
 
Andrew_CzCommented:
I assume you're referring to flash in IE.

When you go to this link, does IE tell you it's successfully installed? What version does it say?

http://www.adobe.com/software/flash/about/

Are you unable to play any flash with IE or just one particular site?

Also, go through the following steps here to try and resolve it.  It's for installation issues but it can help you in your situation as well.
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jcimarronCommented:
jegajothy--Uninstall whatever version of Flash you now have installed using this program
http://kb2.adobe.com/cps/141/tn_14157.html
Then install the latest version of Flash.
http://get.adobe.com/flashplayer/
Note you are offered to install the Google toolbar.  Uncheck the box if you do not want.
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Andrew_CzCommented:
Installing & Uninstalling is part of the link I've already mentioned.
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jcimarronCommented:
Andrew_Cz--Sorry. The link said only "here"
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Andrew_CzCommented:
@jcimarron: you have to click on the word "here" and it'll take you to the link. When you point your mouse over it you'll see the link too.
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jegajothyretiredAuthor Commented:
In response to everyone, I am sorry to report that I still have no luck.  I first did an uninstall, and then to make sure I ran the CCleaner of the registry.  Reinstalled the latest version of Flash, and yet whenever I want to play a video, it says that I do not have the Flash installed.  But when I play the same file using Firefox, it plays without a problem.  Thank u
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Andrew_CzCommented:
Did it ever work in IE? If so, you could try restoring your system back to when it worked fine.  Mozilla uses a different plugin that's why FF works for you.
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jegajothyretiredAuthor Commented:
in response to Andrew Cz, it did not work in IE 9 and now in firefox too.  Let me try a system restore.
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jegajothyretiredAuthor Commented:
In response to everyone, I tried a system restore, but each time the system did not restore completely and gave me an error to say that not all files were restored completely and an option to run it again.  Trying again and again and selecting varying dates did not help either.
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jcimarronCommented:
jegajothy--You are finding that several things are not working.  You may want to consider a Repair Install.  You should not lose any personal data or installed programs, but it never hurts to back up first.
http://www.sevenforums.com/tutorials/3413-repair-install.html
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Andrew_CzCommented:
Unfortunately your system restore files are corrupt.  Usually when you can't restore from a few dates then none of the dates will work, even when new restore points are created.  You'll have to disable it for C:\ and turn it back on after.  This will clear all your previous restores which are no longer usable and future restores will work again.

Now, you never answered my question from the 1st message I created asking you to go to the link and tell me what it says.  Either it tells you a version number or it doesn't work.  When it's working it'll show you an animated adobe logo saying successfully installed and the version # but I guess you're not getting that.  Do you get like a red x on all sites where it should show you a flash video?

You can do a Windows repair like icimarron suggested but I'd say that's a last resort.  I forgot to ask you if you have verified this:

1) Is java installed and working properly? Go to this site and if it's working or not it'll tell you, or that you may need to update it (if so, update it):

http://java.com/en/download/testjava.jsp

2) If already installed or once it's installed, ensure that IE allows javascript.  In IE go to Internet Options -> Security tab.  It should be set to the default medium-high.  Click on custom level and scroll down until you see Active Scripting.  Make sure it's set to Enable.

3) Ensure Shockwave Flash Player is installed...test it here: http://www.adobe.com/shockwave/welcome/

4) And run the Shockwave Flash test online too (as I already mentioned): http://www.adobe.com/software/flash/about/

Both should be installed and working. I suspect you only have one of them installed.  My guess is you installed Adobe Flash but not Shockwave Flash Player.  If so, install it.   Then run both online tests.
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jegajothyretiredAuthor Commented:
An awesome painstaking response.  Thank u.
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Andrew_CzCommented:
I'm glad I could help.  Just out of curiosity, exactly which of my suggestion(s) fixed it?
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