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HELP: Printers deployed through group policy have disapeared from terminal server.

Posted on 2011-10-24
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Last Modified: 2012-05-12
Thanks in advance.

We have a server 2008 R2 box that is a print server. Printers are deployed to the terminal server through group policy. Most of the printers have suddenly disappeared. I have already tried restarting the print spool and the server.
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Question by:IT-Jesse
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evilsi earned 2000 total points
ID: 37021487
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by:IT-Jesse
ID: 37024790
It looks like there is a problem with drivers. I get this error:

Event ID 215

Installing printer driver HP Universal Printing PCL 5 failed, error code 0x0, HRESULT 0x800705b3. See the event user data for context information.

Event ID 602

The print spooler failed to reopen an existing printer connection because it could not read the configuration information from the registry key S-1-5-21-459472195-1894362017-1773914903-1192\Printers\Connections\,,SRV1,Triage Printer. This can occur if the key name or values are malformed or missing.
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Author Comment

by:IT-Jesse
ID: 37024809
Its generating errors for printers that aren't even there anymore. There are a ton of Event ID 602.

Is there a script or something that can remove these obsolete printers?
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Expert Comment

by:evilsi
ID: 37024875
HI,

Rather than a script you would probably be better manually removing the printers / drivers using the print management console. (administrative tools) This way you wont accidently remove printers you require.

si.
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Author Comment

by:IT-Jesse
ID: 37025353
All old printers and drivers are removed from our print server. It is the remote desktop server that is having the issues. All the other workstations that these printers are deployed to are showing all of the correct printers.

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Expert Comment

by:evilsi
ID: 37025694
Hi,

You could try removing all the printers from the RDP server and then running 'gpupdate /force'

This should re-install your printers and any associated drivers. You can still use the print management mmc on the RDP server to see what drivers and printers are installed.

si.
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Author Comment

by:IT-Jesse
ID: 37031176
There is no print management on the RDS server, the Print Server role is not installed. It gets its printers deployed from the Print server. Running out of ideas...
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Expert Comment

by:evilsi
ID: 37034658
Hi,

The print management is in 'Printers and Devices' and at the top of the page is a link named 'server properties'. All of the printer connections, drivers and ports are in there. You can use this tool to remove faulty printer drivers.
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Author Closing Comment

by:IT-Jesse
ID: 37293603
Thanks!
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