Outlook occasionally garbles messages

Posted on 2011-10-24
Last Modified: 2012-05-12
there are three windows 7 pro 64 bit machines, all running office 2003, service pack 3.  email is pop3.  Most of the messages they get are correctly displayed.  pretty randomly these three users get an email that is raw html; all the code, etc shows up.  each of these users also has a blackberry; their email is forwarded to the blackberries.  The email shows up just fine in webmail or if the user forwards it back to their outlook from the blackberry.  it happens randomly.  it is not even consistent within senders.  

the other users, all windows XP, do not have this problem.  many emails are copied to multiple users;  only the users with win 7 64 bit pro and office 2003 have this problem.
Question by:sumton1
    LVL 89

    Accepted Solution

    Office 2003 is too old for Windows 7. It is supposed to work, but do consider upgrading it on the Windows 7 machines. Outlook 2007 and 2010 both work fine in Windows 7.

    With Office 2003 installed, do an Office Repair and see if it helps. Also, consider uninstalling Office 2003 entirely, restarting and reinstalling (full not typical). There are a bunch of Service Packs for Office 2003, so make sure it is fully up-to-date. .... Thinkpads_User
    LVL 66

    Assisted Solution

    Make sure your AV is not trying to certify incoming emails, as that canoften cause this issue. Heck, disable any AV for testing as well...

    How often does this happen?

    Author Comment

    its pretty random; usually one or two a week.  sometimes more, sometimes less, for each of the three users.
    LVL 89

    Assisted Solution

    by:John Hurst
    My post (ID:37021228) to upgraded Outlook is probably the best answer here. ..... Thinkpads_User

    Author Closing Comment

    there was no real answer here.

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