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Word 2007 user gets messages that she has exceeded the maximum allowed characters in an open document

I have a user who has a Windows 7 32-bit operating system laptop. The laptop has 4 GB of RAM (of which 2.92 GB can be used). The Swap file is set to be managed automatically by the operating system.

She is running Microsoft Office 2007 Enterprise. Her Windows 7 and Office 2007 software are all kept up to date by installing the latest Windows updates.

Sometimes while several Word documents are open at the same time (like 8 or more Word documents which are all saved--only minor changes and edits have been made to each document) she gets error messages telling her that the document has exceeded the maximum number of allowed characters. This happens within Word documents that have only around 10 pages and around 5,000 characters. The user is also running Microsoft Outlook at the times that she gets these error messages.

While these sorts of problems can be fixed by reducing the number of open Word documents (or by closing all open documents and then rebooting) we would like to find a more permanent solution to fix this issue.

One possible solution would be to replace the user's laptop with a more powerful 64-bit laptop that is running Windows 7 64-bit and that has more RAM (like 6 GB or 8 GB).

However, we are hoping to fix this issue without having to replace the user's current laptop or operating system.

What are some possible solutions or adjustments that can be made to fix this issue so that the user won't get these sorts of error messages?
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Knowledgeable
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Knowledgeable
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6 Solutions
 
Andrej PirmanCommented:
Is it SharePoint Server related maybe? It has default file size limit of 50 MB.

But related to your description...hmmmm...veird. What's the exact error text he/she is getting?
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KnowledgeableAuthor Commented:
No, SharePoint isn't being used.

All of the Word documents are either stored on a file server on the Local Area Network (LAN) or on the user's local laptop.

The problem is that every time that the user gets the error, her computer completely locks up and she is unable to take and paste any screenshots.

Since I am an IT consultant, I"M never here to see the errors when they occur.
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Andrej PirmanCommented:
totally unknown to me :(
Try to get exact error text, then you can google it...or maybe call Microsoft for support. But be aware - when asked if computer is in DOMAIN or WORKGROUP and if you do not have support contract with MS, answer: WORKGROUP. Othervise you will have to pay for support ;)
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johnb6767Commented:
I am thinking GDI object depletion?

You can add the column to the Task Manager, but if you arent there, then kinda hard to do.....

Often, when the PC is locked, CTRL+SHIFT+ESC will still work for the Task Manager.....
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johnb6767Commented:
Either that or an Addin has a memory leak of some sort... Kill them and hope for the best...... Thats one way to approach it....
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KnowledgeableAuthor Commented:
Does anyone else have any other comments or suggestions?

The next time that this user has this problem she will write down the exact error message and then email it to me.
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Andrej PirmanCommented:
You can browse her computer's EVENTS LOG if she is in domain.
Try finding out any usable error or warning at the time when this last happened.

One other thought:
maybe is it Outlook configured to use WORD as HTML message editor, and it is messing with WORD alone when both, Outlook and Word are running. I have seen many crashes and weird program seizures being used both, Word And Outlook 2007 or 2010.

Try disabling "Use word to edit HTML messages" in Outlook and see if that helps.
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KnowledgeableAuthor Commented:
I have looked through the event logs on this computer but haven't found any events that describe exactly why this issue has occurred.

Does anyone else have any further comments or suggestions?
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johnb6767Commented:
Think it will be best to wait for the EXACT error.....
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KnowledgeableAuthor Commented:
Once I am able to get the exact error message from the user I will post a new question.
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