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printers become unavailable after a few hours

I have a user that is running win 7 64bit.  He is using an HP laserjet 1022N printer.  Installed the 64bit drivers and it's been working fine for months.  All of a sudden a few weeks ago, it happens once in a while, when he tries to print, it doesn't do anything, unless he hits the power button on the printer (to turn it off/on).  It's like it goes into a sleep mode or something.
Since this is happening to 3 different uers, I know it has to be a network issue, but what on my network would cause this.  What troubleshooting can I even begin to do when this occurs?
The only think I can think of, is that I upgraed my firewall software to a newer version around the time this issue started appearing.
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afacts
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afacts
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2 Solutions
 
Computer-Service-St-LouisCommented:
If you where to go into the printer properties, does the printer status show as Offline when this happens? I would run a "ping x.x.x.x -t" through the cmd prompt just prior to printing to see if the printer is responding at all. If you cannot ping the printer until you power cycle, then the printer is probably the issue. Could be a setting. If you can ping the printer, but still cannot print without the power cycle I would access the printers web based configuration console, and see if you can look at logs, or see what the status displays. Let me know what you find.
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web_trackerCommented:
Another thing I would try is to turn off the printer using the power but, and ping the ip address of the printer, if you can ping the ip address of the printer when it is turned off then you know some other device is using the same ip address as the printer. Is the printer set to a static or dynamic ip address? Print off a network page from the printer and check to see if the ip address of the ip address on the page matches that of the printer port installed on the workstation. It is possible that the printer is just not able to wake out of sleep mode, in order to fullfill the request of the workstation.
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afactsAuthor Commented:
I tried setting up the printer both static and dynamic, does the same with both. I dont think another device is using the same ip as I manage the entire network and I would know, but I will try doing what you suggested tomorrow. I think its a network problem because the same issue is happening to 3 printers that are the same model number, all are hp laserjet 1022n.  I even updated the print drivers, and noticed that there is no firmware updates for them.  If I power cycle the printer, it might work for 30 min or so, then when I print again, it doesnt work. Cant acess the web management either.  I wonder if and how my firewall would be blocking the trafic somehow, as its happening to 3 different printers.
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afactsAuthor Commented:
WHen I came in, I pressed the "start" or "go" or "green" button, and after 5 seconds, it prints the config.   This monring, when I did that, I held it pressed for 30 seconds and it did nothing until I restarted the printer, then it worked.

There are no logs in hte web management.   I am currently pinging the printer.  I just set it back to static, so I know the IP won't change on me.

I turned off hte printer and instead of getting replies, I did get "request timed out", so that's good, I know nothing else is using the IP address.
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afactsAuthor Commented:
I figured it out, there was a firmware update for this printer that fixes excatly this problem.

The problem is that the firmware update was only listed under xp, and not win7.
Installed it and hopefully we'll see what happens.
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afactsAuthor Commented:
Wanted to give you the pts for trying.

I figured it out, there was a firmware update for this printer that fixes excatly this problem.

The problem is that the firmware update was only listed under xp, and not win7.
Installed it and hopefully we'll see what happens.
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