Dan
asked on
printers become unavailable after a few hours
I have a user that is running win 7 64bit. He is using an HP laserjet 1022N printer. Installed the 64bit drivers and it's been working fine for months. All of a sudden a few weeks ago, it happens once in a while, when he tries to print, it doesn't do anything, unless he hits the power button on the printer (to turn it off/on). It's like it goes into a sleep mode or something.
Since this is happening to 3 different uers, I know it has to be a network issue, but what on my network would cause this. What troubleshooting can I even begin to do when this occurs?
The only think I can think of, is that I upgraed my firewall software to a newer version around the time this issue started appearing.
Since this is happening to 3 different uers, I know it has to be a network issue, but what on my network would cause this. What troubleshooting can I even begin to do when this occurs?
The only think I can think of, is that I upgraed my firewall software to a newer version around the time this issue started appearing.
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ASKER
WHen I came in, I pressed the "start" or "go" or "green" button, and after 5 seconds, it prints the config. This monring, when I did that, I held it pressed for 30 seconds and it did nothing until I restarted the printer, then it worked.
There are no logs in hte web management. I am currently pinging the printer. I just set it back to static, so I know the IP won't change on me.
I turned off hte printer and instead of getting replies, I did get "request timed out", so that's good, I know nothing else is using the IP address.
There are no logs in hte web management. I am currently pinging the printer. I just set it back to static, so I know the IP won't change on me.
I turned off hte printer and instead of getting replies, I did get "request timed out", so that's good, I know nothing else is using the IP address.
ASKER
I figured it out, there was a firmware update for this printer that fixes excatly this problem.
The problem is that the firmware update was only listed under xp, and not win7.
Installed it and hopefully we'll see what happens.
The problem is that the firmware update was only listed under xp, and not win7.
Installed it and hopefully we'll see what happens.
ASKER
Wanted to give you the pts for trying.
I figured it out, there was a firmware update for this printer that fixes excatly this problem.
The problem is that the firmware update was only listed under xp, and not win7.
Installed it and hopefully we'll see what happens.
I figured it out, there was a firmware update for this printer that fixes excatly this problem.
The problem is that the firmware update was only listed under xp, and not win7.
Installed it and hopefully we'll see what happens.
ASKER