asked on

Windows 7 blue screen

Got bluescreen in the middle. Didn't install any new software recently...
Here is the result I got from debug...

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000db950, Address of the instruction which caused the bugcheck
Arg3: fffff8800e093bd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
win32k!xxxProcessEventMessage+1c0
fffff960`000db950 017308 add dword ptr [rbx+8],esi

CONTEXT: fffff8800e093bd0 -- (.cxr 0xfffff8800e093bd0)
rax=fffff8800e094600 rbx=0000000000000000 rcx=fffff8800e094558
rdx=fffff900c07140c0 rsi=0000000000000001 rdi=0000000000000000
rip=fffff960000db950 rsp=fffff8800e0945b0 rbp=fffff8800e094750
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff8800e0944d0 r12=fffff900c1edf650 r13=fffff8800e094b28
r14=fffff900c1edf650 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
win32k!xxxProcessEventMessage+0x1c0:
fffff960`000db950 017308 add dword ptr [rbx+8],esi ds:002b:00000000`00000008=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: RemoteDesktopM

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff960000db950

STACK_TEXT:
fffff880`0e0945b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxProcessEventMessage+0x1c0

FOLLOWUP_IP:
win32k!xxxProcessEventMessage+1c0
fffff960`000db950 017308 add dword ptr [rbx+8],esi

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!xxxProcessEventMessage+1c0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4df2dbd1

STACK_COMMAND: .cxr 0xfffff8800e093bd0 ; kb

FAILURE_BUCKET_ID: X64_0x3B_win32k!xxxProcessEventMessage+1c0

BUCKET_ID: X64_0x3B_win32k!xxxProcessEventMessage+1c0

Followup: MachineOwner

johnb6767

I would remove the Video Driver from the Device Manager, and uninstall any related software in the Control Panel/Programs and Features. Reboot and download FRESH drivers from the MFGR website.....

ded9

Go to windows\minidump...zip minidump folder and upload it.

Ded9

nobus

were you using remote desktop ? looks like it is the the process causing it
if you don't need it, disable it

okamon

ASKER

yes, I am usign a program called remote desktop manager. It seems all the crash happned during the rdp session...... here is the dump file in attachment
102411-56222-01.dmp

ded9

Zip minidump folder and upload it.

Ded9

nobus

i would try first updating, or uninstall/reinstall RDP

okamon

ASKER

hi ded9, my attachment is right above your last comment

reinstall RDP?? how? are you talking about the one from microsoft or the remote desktop manager?

ded9

There is not much info in that dmp file...request you to zip minidump folder and upload it.

Ded9

nobus

well - if you use a 3rd party like teamviewer i meant...

johnb6767

"remote desktop manager"

Have you tried removing/reinstalling this?

And does a standard RDP to one of these machines also fail? Using MSTSC.EXE?

ASKER CERTIFIED SOLUTION

ded9

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okamon

ASKER

Thank you for your reply. I was aways for few days. I think I deleted my dmp files by accident... I will upload it next time it happens again. thank you for your time and help

okamon

ASKER

actually it just happened again now when I am doing remote access within the remote desktop manager
Here is the attachment
110811-51277-01.zip

ded9

Did u enable the verifier ..did u try the above steps.

Uninstall security software...reboot and then try remote access.

Ded9

okamon

ASKER

My machine hasn't crashed so far. I will upload it when it happens again! thank you for your help