How to reset Trend Micro Officescan Version 8.0 Password?

Posted on 2011-10-24
Medium Priority
Last Modified: 2013-11-22
Hello Experts,

Can you advice if you know anyway that I can retrieve or reset the password of Trend Micro OfficeScan Version 8.0? The reason being is that the one who installed the software is no longer connected on the company where this anti-virus is installed and when we take over and try to uninstall the thing, we cannot proceed because it is password protected. Any tips on how to uninstall officescan with this regard?
Question by:MezzutOzil
  • 2

Expert Comment

ID: 37022810

Author Comment

ID: 37023166
thanks, I was able to successfully uninstall the client, however for the Trend Micro Officescan server, the article is not applicable of working. I still cannot uninstall the server.
LVL 38

Accepted Solution

younghv earned 750 total points
ID: 37023383
We had a similar question here last week and it was resolved by having the asker contact Trend (http://us.trendmicro.com/us/about/contact/index.html).

As long as your company is the registered owner of the license, they will help you solve this.

Author Closing Comment

ID: 37076165

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