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Itunes error locating file

I have a client that had a hard drive failure and Itunes has been moved to the new hard drive and now some files are not able to load and play. An exclaimation mark appears next the trouble file. How does Itunes re-index itself to fix the database location for removal of the trouble files?

burhanhd

I belive that the itunes is not able to find the media. you will have to change the media location in Itunes.

To Do this follow the steps .
Open Itunes - Edit - Preferences - Advnaced (Tab)- Selesct Change .

Browse to the new hard folder where all the media is stored.
After select close.

Once done try to play the music again, if the media is available in that Hard disk it will play without any problem.

Hope this solution solves your proble.

Regards
Burhan

shadowmantx

ASKER

I will that a try.

shadowmantx

ASKER

I will give that a try.

xema

The following article may help you
https://www.experts-exchange.com/Apple/Hardware/iPODs/iPod/A_2870-How-to-recover-a-playlist-after-moving-the-music.html

xema

shadowmantx
Any results?

shadowmantx

ASKER

I will check it this weekend when client gets back.

Thanks.

shadowmantx

ASKER

Setting is already set to the point to the correct folder.

How does the Consolidate Library feature work? Does ITunes seek every media and index it?

There are at least 5 copies of ITunes folder in different spots on this hard drive.
I read about consolidating library but I do not want to have 5 copies of the same music. I need to clean out the duplicate folders the other IT guys made to get rid of the duplicate items, correct?

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xema

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shadowmantx

ASKER

Worked thanks.