Citrix receiver for blackberry

Hi guys

I have Citrix receiver working on a services site with an iPhone and iPad fine.

Can't get the bb to work.

I have the latest NB enterprise ever and xen app 6 with web interface 5.x with a secure gateway.

What do I need to get this working.  The error I'm getting at the moment is Enter a valid server address please ensure that the pna services site........

Thanks
Anf_1984Asked:
Who is Participating?
 
Tony JConnect With a Mentor Lead Technical ArchitectCommented:
You might get better results if you add more zones, such as Citrix.

From the Citrix eDocs site, have you performed the following:

To configure the mobile device for the Receiver application

In Account Settings, in the Address field, enter the matching FQDN of your Access Gateway server, such as GatewayServer.organization.com.

Continue by completing the remaining fields and select the Access Gateway authentication method, such as enabling the security token, selecting the type of authentication, and saving the settings.  

On some mobile devices, Receiver does not include all of those options.
0
 
Anf_1984Author Commented:
What do u mean zones? - u mean additional service sites. We don't use a access gateway only a secure gateway. How would I go about doing this ?
0
 
Tony JLead Technical ArchitectCommented:
Sorry - I meant Experts-Exchange zones.

I don't know how you'd do it without a CAG, sorry.
0
Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
Anf_1984Author Commented:
Expert exchange zone? What is that?
0
 
Tony JLead Technical ArchitectCommented:
When you create the question, you pick zones to put it in. In this case, you have chosen only "Blackberry operating system".

I've requested it also be added into the Citrix zone on your behalf.
0
 
Anf_1984Author Commented:
Thanks
0
 
Rob KnightConsultantCommented:
0
 
Anf_1984Author Commented:
Sure have . I'm using the same address that I use for the iPhone and iPad. I get error 6 on that blog.

Do I need to make another services site with different access settings in web interface consile - maybe direct access instead of alternate?

Please help!!!!
0
 
Rob KnightConsultantCommented:
Hi,

Are you using a BES and 'proxying' via MDS-CS?

I believe for BlackBerry you need to go Direct where as for iPad/iPhone, you are using a gateway?

Take a look at this post for some information:

http://forums.citrix.com/thread.jspa?threadID=264302

Regards,


RobMobility.
0
 
Anf_1984Author Commented:
I'm using bes but do I need to configure it via bes. The site is accessible publicly.
0
 
Rob KnightConsultantCommented:
Hi,

I think so as you're probably tunnelling all of your traffic via MDS-CS to the BES? I don't think it works without it.

You'll probably need to configure a proxy setting under the MDS configuration set for Direct to the Citrix gateway.

Regards,


RobMobility.
0
 
Rob KnightConsultantCommented:
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.