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Outlook windows like cal entry, tasks and compose new email open up behing main Outlook window.

Hi,
I have one user that when he is on RemoteApp Outlook 2010 on his ThinClient, when he composes a new email or reads and old email, tasks, cal entry etc... those windows open up behind the main Outlook screen. It does not happen all the time, but enough to annoy the MD! (of course if always happens to him).
I have tried the below link with instructions,

Registry keys for Outlook add-ins are located in HKey_Current_User\Software\Microsoft\Office\Outlook\Addins. Each add-in has a DWORD called LoadBehavior. According to this thread, if the value is set to 3 instead of 2, this will cause Outlook’s main window to be at the top of the Z stack when the window is open, preventing any other window opening in front of it.
The corrective action is to change those values back to 2 and restart Outlook. What I am struggling to find is an explanation of what these values mean. This article, for example, actually suggests that 3 is the correct value and that setting it to 2 actually disables the add-in! In which case, all I’ve ended up doing is disabling two add-ins in my copy of Outlook and, for some really bizarre reason, one of them seems to be causing the Outlook window to stay on top!?!?!

http://stackoverflow.com/questions/546051/what-can-cause-outlook-to-change-a-com-addins-loadbehavior-to-2-other-than-un

But after a reboot of the  server, it did not work.

There are 30 others that use the Outlook RemoteApp, with no issues.

Server has latest Sp and upgrades and Office 2010 too.

-Thanks,

-GNS
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ggntt
Asked:
ggntt
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1 Solution
 
apache09Commented:
Have had a similar issue

We just rebuilt the users TS Profile
Once recreated, was all okay
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ggnttAuthor Commented:
"rebuilt the users TS Profile" What do you mean bythat, delete the profile and log back in.?
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apache09Commented:
In a rough sort of way, yes

However, I would log onto Terminal Server as an Domain Admin

Find the Users Profile under Documents and Settings

Rename (not Delete) the users profile to USERNAMEBAK

Then log onto the terminal Server as the User / Or have them log on

And re-setup the persons settings if required
i.e. Outlook, Desktop Shortcuts, Printers, Internet Settings, ect ect


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ggnttAuthor Commented:
Hi

An update, a few users are complaining about it now and also the remoteapps that are published on the web also are doing the same thing. where outlook is even over the start bar. Excel, word too.

Thanks,

-GNS
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Brian BIndependant Technology ProfessionalCommented:
If you want to know the correct registry value, check it on your own workstation or somewhere that you know is working.

Have you tried creating a new profile as Apache09 suggested? Just so you know, if the server is 2008R2, you might not be able to rename under Documents and Settings, but it might also be on c:\users.

If you think the problem is with an add-in, try running Outlook in safe mode. From the "run" line, enter "Outlook /safe". This will disable all add-ins. So if that works, you'll need to try disabling the add-ins one by one (under File, Options, Add-Ins) until the problem goes away.
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ggnttAuthor Commented:
Hi,

even with a new user with a new profile with /safe it still occurs.


When have put in two new RDS servers since and those are the same. Must be a microsoft thing.

But I still need a fix.
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Brian BIndependant Technology ProfessionalCommented:
Thaks for the update. I missed the part where you mentioned this is sometimes happening with other apps as well. Since its a terminal server, the approach might be a little different. I would also try running windows in "safe mode". So you'll have to log on to the local console since network access will be disabled. Following that, try msconfig to allow to disable various third-party apps in a more granular way.
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ggnttAuthor Commented:
Hi,

I wish to close this question. Nothing has worked or was not able to test on the server as it would cause down time. So the customer had gotting use to it at this stage.

THanks to all that helped.

-GNS
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ggnttAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for ggntt's comment #38218051

for the following reason:

Hi,<br /><br />I wish to close this question. Nothing has worked or was not able to test on the server as it would cause down time. So the customer had gotting use to it at this stage.<br /><br />THanks to all that helped.<br /><br />-GNS
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apache09Commented:
Although Im pretty sure recreating a New Terminal Server profile would have resolved this....

If none of the solutions above resolved your issue, or you were not able to test all of them, and would like to close the question a Delete would be appropriate in this case.
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