Symantec Endpoint Protection v 12.1

Posted on 2011-10-25
Medium Priority
Last Modified: 2013-12-09
I just loaded v.12.1 as a trial.  Since I have done that I am getting hammered by Trojan.Gen and Trojan.Gen2.  I can't seem to get rid of it and it continues to fly around the LAN.  Can I remove it via the console?  Can someone please help tell me how to get rid of this once and for all?  I have tried to run the Power Eraser on the workstation but it fails everytime.
Question by:PC4N6
1 Comment
LVL 23

Accepted Solution

Stelian Stan earned 2000 total points
ID: 37024059
Run a Full Scan with Malwarebytes:  http://www.malwarebytes.org/mbam-download.php
Tutorial on how to use Malwarebytes: http://www.bleepingcomputer.com/virus-removal/how-to-use-malwarebytes-anti-malware-tutorial

If this does not resolve your issue then try ComboFix: http://download.bleepingcomputer.com/sUBs/ComboFix.exe

When using ComboFix you need to STOP all your Antivirus/Antispyware as they could interfere with ComboFix.

Here you can find a tutorial on how to use ComboFix: http://www.bleepingcomputer.com/combofix/how-to-use-combofix


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