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Restoring Exchange Mailbox in Backup Exec 11d

Hello, we are trying to restore an exchange 2003 mailbox that was accidentally deleted. We were running granular backups of each mailbox so we are able to choose the exact mailbox that we want to restore. Backup exec stages the entire store no problem but in then eventually fails saying "0xe000848c - unable to attach to a resource". I've looked at the server and the mailbox isn't there obviously but the user account is still intact. I also tested the credentials before I ran the restore and they succeeded. Please let me know what we need to do to get this restore to work. Thank you.

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StarfishTech
Asked:
StarfishTech
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2 Solutions
 
Jamie McKillopCommented:
Hello,

How long ago was the mailbox deleted? What time limit do you have setup for deleted mailbox recovery?

JJ
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Miguel Angel Perez MuñozCommented:
Try to recreate the mailbox and then, restore emails into this new mailbox.
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StarfishTechAuthor Commented:
Unfortunately the retention expired long ago.
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Jamie McKillopCommented:
GRT will not restore the mailboxes itself. You need to recreate the mailbox on the user account then do a redirect to that mailbox when you do the GRT restore.

JJ
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StarfishTechAuthor Commented:
Thank you. Do you know what the mailbox name should be? Would it be how it shows up under the Mailbox column in ESM, could it be the alias, etc?
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Miguel Angel Perez MuñozCommented:
No, must be a mailbox. Delete them and recreate again from console if your Exchange is 2007/2010 or from Active directory if Exchange is 2003
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StarfishTechAuthor Commented:
What I mean is BEX asks for the mailbox name in "restore to mailbox". Does it actually want the mailbox name as it shows up in the mailbox column of ESM (Lastname, Firstname) or is it looking for something else here like the Alias name of the mailbox?
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Miguel Angel Perez MuñozCommented:
Try using the alias of mailbox
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StarfishTechAuthor Commented:
Well, i tried the alias and the mailbox name that shows up in the Mailbox Column in the ESM and I am still getting the cannot attach to resource error. Not really sure what else to try here. I've also attached a screenshot of how I have the microsoft exchange redirection setup Microsoft Exchange Redirection
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Miguel Angel Perez MuñozCommented:
This is quite strange.

I has restored emails using this way on past. The logon account has administrative privileges?
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