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Cannot access the blackberry administration service webconsole/login.

Posted on 2011-10-25
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Last Modified: 2012-05-12
Hi,

I am tryingt o access the  blackberry administration service webconsole but when I launch it https://mail.company.ie:3443/webconsole/login THe page cannot be dispalyed. All services are started and running okay.

Anyone have any ideas?

-GNS
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Question by:ggntt
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4 Comments
 
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Expert Comment

by:RobMobility
ID: 37025075
Hi,
Is the server multi-homed - i.e. has more than 1 NIC?

Does anything else use port 3443?

Are you seeing BAS-AS in Task Manager - how much RAM is it using

Are you seeing any errors in the BAS-AS log files?

Regards,


RobMobility.
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LVL 2

Expert Comment

by:cntrlaltd3l
ID: 37027703
Hi,
  try to open http://mail.company.ie:3443/webconsole/login 
   is the port no: 3443 is open at firewall? It should be open at inbound and outbound.
  Check the SQL service for BlackBerry is running or not.

Reserved ports:
-----------------------------------------
1433-1434
1801-1801
3343-3343
1080-1080
1434-1434
1645-1646
1701-1701
1745-1745
1755-1755
1812-1813
1900-1900
2460-2460
2535-2535
2701-2704
2883-2883
3527-3527
4011-4011
4070-4071
4500-4500
5004-5005
48855-48858
45588-45588
49955-49955
45599-45599
--------------------------------------
If it is open, you have to add the Values at registry keys : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\ReservedPorts


If still you are facing issues, you can change the port no> 3433 by doing the following steps.
Open the BlackBerry server Configuration panel
Go to the tab: Administration Service-- High Availabilty
Port settings:
Service Ports/ Https--- 3443
Change the port number from 3443 to 663 (which should be open) . After that restart the services.
then click on BlackBerry Adminstration service console
https://mail.company.ie:3443/webconsole/login here change the number to 663 from 3443.

Regards
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Accepted Solution

by:
ggntt earned 0 total points
ID: 37137220
Hi all,

To fix it I put in the local IP address of the server instead of the dns name http://192.168.32.10:3443/webconsole/login 

That worked. Sorry for late post
0
 

Author Closing Comment

by:ggntt
ID: 37166415
Hi all,

To fix it I put in the local IP address of the server instead of the dns name http://192.168.32.10:3443/webconsole/login 

That worked. Sorry for late post
0

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