Blackberry email issues

Hello all,

We have a couple of Blackberry devices which, before the Blackberry service outage, were sending and receiving emails with no problems configured with OWA using Exchange 2003. When the Blackberry services went down, the devices email functionality stopped. When Blackberry services resumed, email functionality did not. Nothing has changed on the Exchange server. The error message received when trying to connect is 'Failed to validate account'

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NetexpertsAsked:
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ComsycoCommented:
Link for vodafone is http://www.mobileemail.vodafone.net/  you may need to speak to them to confirm your BIS login details if you can't remember them. They are usally quite helpful if you can prove who you are.
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Techn9cianCommented:
Have they already tried to pull out their batteries to reset the phone?
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ComsycoCommented:
You need to log onto the blackberry website and re-enter your exchange password. This happens if the blackberry cannot communicate with exchange for a period of time. If it won't validate on the website you need to remove the account and add it again.
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ProtechCTCommented:
Definetly pull the batteries and try again
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NetexpertsAuthor Commented:
Comsyco,

Do you have the URL for the part of the Blackberry website which I need to log into?
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ComsycoCommented:
which network are you with because each network has their own website to get to this. Ie. o2 in the UK use o2email.co.uk orange in the UK use blackberry.orange.co.uk
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ComsycoCommented:
I also made a big assumtion that you don't use BES and you are only using BIS I hope this is correct otherwise the website won't work as BES is hosted by you.
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NetexpertsAuthor Commented:
Yes I'm using BIS. The phones are on Vodafone so I'll get this checked out now - Thank you
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