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Office 2010 not Collate Printing with Ricoh Africi SP 8100 DN on Win 7 Pro

Posted on 2011-10-25
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Medium Priority
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Last Modified: 2012-05-12
Hey EE,

Let me jump right into the Issue at Hand,
I have a Ricoh Aficio SP 8100DN Printer on Windows 7 Pro with Office 2010,
When Printing from Word or any Office application in that matter Collated Printing does not work at all, Even selecting 1,2,3- 1,2,3 or 1,1,1 -2,2,2 -3,3,3 no matter which I select it keeps on printing Un-collated every time.
I’m using the Vender Driver Updated one from the Vender Webpage.
I re-installed Office 2010 as well as the Printer.

Any Idea what this can be?

Kind Regards,
0
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Question by:iamdieter
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16 Comments
 
LVL 20

Expert Comment

by:strivoli
ID: 37024782
Vendor usually ships different DRV versions: PCL, PS, ecc.. If the issue is with one kind of DRV have you already tryed with another one?
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Author Comment

by:iamdieter
ID: 37024807
I can only use RPCS with the printer otherwise some Configurations and Printer Feature do not work that we need.
0
 
LVL 20

Expert Comment

by:strivoli
ID: 37024897
RPCS is 8.61 dated 24/05/2011. PCL6 Universal and is 3.7 dated 18/08/2011. I undestand PCL6 (not Universal) and PCL 5e are old (2008) and might not cover all features but I'd be surprised if the PCL6 Universal would not too. Do you confirm you've already tried PCL6 Universal? If yes, you confirm It does not cover all features? If no, please give it a try.
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Author Comment

by:iamdieter
ID: 37024988
Well I never did test the PCL drivers, for Nashua the Printer supplier informed me that the printer Must run on RPCS so that our Features do work. So, truly Sorry can’t do that for you.
0
 
LVL 20

Expert Comment

by:strivoli
ID: 37025025
You are not doing that for me. It's for you. Anyway I gave you a suggestion. It's up to you decide to give it a try or not.
0
 

Author Comment

by:iamdieter
ID: 37029324
Thanks for the suggestion Strivoli, will test the PCL DRV, any other idea thou?
0
 

Author Comment

by:iamdieter
ID: 37029644
Hey,
Oky so i tested all Drivers PS, PCL, PCL5 & 6, with all my Win 7 x32 Desktops and no good news.
I even booted in Safe mode and Removed the C:\Windwos\system32\Spool\Drive\w32x86\3 files.
As well as in the registry and reinstalled the Drivers.
No luck at all.
I truly hope there is a solution for this Problem ¿
0
 
LVL 20

Expert Comment

by:strivoli
ID: 37029663
On an affected PC: try printing a PDF. Does Collate work as expected?
0
 

Author Comment

by:iamdieter
ID: 37029894
With PDF it prints fine as need be with Collate.
0
 
LVL 20

Expert Comment

by:strivoli
ID: 37029970
I'll set a test box as similar as possible to your scenario and run some tests. I should be back with some results this afternoon or tomorrow morning.
0
 

Author Comment

by:iamdieter
ID: 37030559
Oky, thanks a lot for that, truly Appreciate the effert with the test box.
Let me know if you need more info about the scenario on my side.
0
 
LVL 11

Expert Comment

by:ScriptAddict
ID: 37032416
Have you tried the postscript driver?  That sometimes works when others aren't.

-SA
0
 
LVL 20

Expert Comment

by:strivoli
ID: 37036210
I've setup the test box with W7 x64 Ultimate + Office 2010 H&B 32bit. I don't have a Ricoh, as a result I've run my tests on my HP 2430. Collate and Uncollate work as expected. Please kindly download DOC file from this page: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=22234
Use the downloaded DOC to run a print test exactly as indicated on the ScreenShot attached. First print Collated and the Uncollated. Works? ScreenShot
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Author Comment

by:iamdieter
ID: 37055557
Hello strivoli:

Truly sorry to waist your time with this, I have spoken with my Head office IT department, They will remove all Printer Server configuration from my server (NO Access to do this from my side) once that is done I will reinstall the printers locally on the PC and test. Once I have a solution to this all I'll post my results,

Thanks again for testing but did not work the Doc.

Hey ScriptAddict
Please Read comments above about PS drivers.
But thanks for the Help


0
 

Accepted Solution

by:
iamdieter earned 0 total points
ID: 37068175
Hi,

I found the problem for my print issue, the Print Server that is setup on our side only has the XP drivers and Not Win 7 Drivers; with this knowledge at hand I resolved my problem, thanks again for the time.
0
 

Author Closing Comment

by:iamdieter
ID: 37089854
The printer server needed to be updated with the new drivers.
0

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