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MS Outlook 2007 suddenly can't access sent items on my exchange mailbox

For some reason one of my clients has a problem with his laptop where Outlook 2007 professional has stopped being able to access the sent items to synchonise. was working fine up until a few days ago ?

Any ideas where I should look first ?
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afletcher187
Asked:
afletcher187
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1 Solution
 
ComsycoCommented:
Restart exchange services first then your workstation... If that doesn't work a reboot of the server could help. If not find out if anyone else is having similar problems.
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afletcher187Author Commented:
Hi Comsyco, thanks for your help. Not sure this is going to affect it as The user can see everything when using outlook web access fine which suggests a local issue with his outlook client on the laptop only perhaps   ?

Any further thoughts much appreciated.
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Deepu ChowdaryCommented:
Surely the problem resides with laptop.
Check for any updates.
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ComsycoCommented:
Try the various safe mode options it could be a dodgy addon.

outlook /safe – Starts Outlook without Microsoft Exchange Client Extensions (ECE), the Reading Pane, or toolbar customizations. Component Object Model (COM) add-ins are turned off.
 
outlook /safe:1 – Starts Outlook with the Reading Pane off.

outlook /safe:3 – Starts Outlook with Microsoft Exchange Client Extensions (ECE) turned off, but listed in the Add-In Manager. Component Object Model (COM) add-ins are turned off.

outlook /safe:4 – Starts Outlook without loading outcmd.dat (customized toolbars).
 
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afletcher187Author Commented:
Thanks Guys for your help. In the end I simply deleted the Profile from mail32 cpl
and created a new profile and that fixed it fine :-)

Probably should have done that straight away before wasting my time scratchhing my head ;-)

Thanks all for your tiime and comments.

Andy. Team Green Technology
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ComsycoCommented:
heh oh well glad you got it working :)
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afletcher187Author Commented:
i found a soloution online
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