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Daren Anderson, MSISFlag for United States of America

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QB 2011 system issues

I have a customer running QB Pro 2011 on her system and has been running it every day for a number of months without any problem.  But today, after she works on one company, then does a File-Open on another one, the system fails to respond.  She said the only thing she did different today was to update McAfee AntiVirus this morning.  I looked at it and found 131 malware programs - mostly pointing to a Coupon program that we removed after I cleaned up the malware (using Malware Bytes).  The system is an Dell I5 processor with 4gb RAM and running Win7 Professional.  I have cleaned up the system as well.  At this point, I am seeing if the problem goes to the other systems in the office - she uses her like a server and the data files are kept on her system - there are two other systems that are of the same machine type.  Just wondering if there is something that I am overlooking....
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