Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


QB 2011 system issues

Posted on 2011-10-25
Medium Priority
Last Modified: 2012-06-21
I have a customer running QB Pro 2011 on her system and has been running it every day for a number of months without any problem.  But today, after she works on one company, then does a File-Open on another one, the system fails to respond.  She said the only thing she did different today was to update McAfee AntiVirus this morning.  I looked at it and found 131 malware programs - mostly pointing to a Coupon program that we removed after I cleaned up the malware (using Malware Bytes).  The system is an Dell I5 processor with 4gb RAM and running Win7 Professional.  I have cleaned up the system as well.  At this point, I am seeing if the problem goes to the other systems in the office - she uses her like a server and the data files are kept on her system - there are two other systems that are of the same machine type.  Just wondering if there is something that I am overlooking....
Question by:Daren Anderson, MSIS
  • 2
LVL 66

Assisted Solution

johnb6767 earned 600 total points
ID: 37025360
Does it hang for another user on THIS machine?

Any DISK issues? From an elevated CMD prompt.....

(NO switches yet)

If it reports that it cannot continue in Read Only mode, enter 'chkdsk /f /r', and hit 'Y', and reboot to allow the scan to complete. The log is in the Application log, source "Winlogon".
LVL 100

Accepted Solution

John Hurst earned 1400 total points
ID: 37042532
Make sure the first file is closed before trying to open a new file. Does that help?
Close the existing file, exit QuickBooks, restart QuickBooks. Now can the new file be opened?

If the latter, try uninstalling QuickBooks completely, restarting the computer and reinstall QuickBooks. Be sure to update it fully. Then see if any improvement.

If none and with all the malware, try restoring to a prior point and see if that helps.

Be advised that lots of malware = reinstall the operating system more than 50% of time.

.... Thinkpads_User
LVL 100

Expert Comment

by:John Hurst
ID: 37058280
Thank you. I was pleased to assist. .... Thinkpads_User

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
Code that checks the QuickBooks schema table for non-updateable fields and then disables those controls on a form so users don't try to update them.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
Suggested Courses

575 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question