contents of start menu programs missing

Posted on 2011-10-25
Last Modified: 2012-06-21
After malware removal, the contents of the start menu programs are missing.  All of the programs are listed but the contents are empty.  I ran unhide.exe, I also set the properties of Program Files folder in C: to unhidden.  
The programs are still there and accessible but not visible in start menu from all accounts, adding new accounts also have no files visible within program folders in the start menu.  How to fix this?
Question by:AE_JB
    LVL 38

    Accepted Solution

    Have a read through this "RPG" Article:

    Author Comment

    It appears that if i start in safe mode, the contents of the programs folders in the start menu are available.  Is there a way to copy these contents into the folders the user uses when they log on to their domain account?
    LVL 38

    Assisted Solution

    I would say that the malware has not been removed from the computer.

    What process did you use? Please describe the tools/scanners you used and the process you followed.

    Author Closing Comment

    The system did require additional virus scans.  It appears that the shortcuts were deleted as stated.

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