Extension Mobility Issues ?

Issue is, when the Employee  is leaving the office, he hits the mobility button, however it doesn’t transfer the call to his cell phone. how to  troubleshoot this ?
ccievoiceAsked:
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beersyCommented:
'Extension Mobility' and 'Mobility' differ quite greatly.

Extension Mobility will allow you to log into any phone in your VoIP environment and apply settings to that phone.  Mobility by itself is the functionality to forward a call to a cell phone.

In order for the 'Mobility' softkey to function, there must be:
Remote Destination Profile (RDP)
Remote Destination
Associate user lines with RDP
Associate RDP with End User account
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José MéndezCommented:
Review the configuration first.

Was this working before? What configuration guide did you follow? What type of connection do you have to the outside world?
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ccievoiceAuthor Commented:
yes , It was woring earlier
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ccievoiceAuthor Commented:
t1 pri
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ccievoiceAuthor Commented:
Sorry , i think  its " Unified Mobility " trying to use his mobile connect on his phone but when he tries to transfer the call from his Cisco phone to his cell phone, he receives an error that says there’s no number in the directory for him
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ccievoiceAuthor Commented:
What is weird though is that when the mobile connect is turned on, his cell phone does ring, if his desk phone is not answered after three rings.
 
Please can someone take a look asap?
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José MéndezCommented:
Please paste the exact error message gotten
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sr75Commented:
Make sure that the "Mobile Phone" checkbox is checked off in the Remote Destination configuration for the mobile phone attached to the Remote Destination Profile of the user.
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sr75Commented:
Beersy,

He corrected himself in a subsequent post.
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ccievoiceAuthor Commented:
partially
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