?
Solved

How do I prevent Realtek Hi Def Audio Driver request from killing hard drive clone?

Posted on 2011-10-25
27
Medium Priority
?
536 Views
Last Modified: 2012-05-12
I have tried cloning a WinXP Pro hard drive three times, but each time I clone it ONTO the new computer using Norton Ghost, the keyboard and mouse lock up then the cloning process says "34 minutes remaining".  Attached is a screenshot of the most recent message I've received.  30 seconds before it pops up, the USB keyboard and mouse become unresponsive (the new pc has no PS2 ports to try).  So even if I had the Realtek disk or driver, I would be unable to get the pc to install it.  On the source pc, I've reinstalled (then UNinstalled) the Realtek audio drivers from their website, and even tried a utility called Driver Sweeper, from Phyxion.  But I'm not sure if I got that utility to work properly for uninstalling all Realtek audio drivers.  Then I made another clone which resulted in the attached message, and freezing of the keyboard and mouse.  If I can't get this pc cloned this morning, I'm going to need to start from scratch, loading the O/S and programs manually.  I'd like to get my current clone file to work.  If not, I'd like to know for sure how to fix this problem before going back to clone the source pc a FOURTH time.  To make matters worse, I have NO idea what zone to put this in here. Audio driver removal?  Norton Ghost?  I don't see anything appropriate.  I hope someone finds this!
Realtek-audio-driver-msg.JPG
0
Comment
Question by:Bruce Pollard
  • 13
  • 5
  • 3
  • +3
27 Comments
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 37026033
When you 'clone' a Windows hard drive, it must go back on an identical computer, probably only the Same computer.  If you are putting it on a different computer, you have to use one of the transfer methods, either from Windows or PC-Mover from Laplink.  Both require that you first have a working system on the 'new' computer in order to transfer your data.  All the hardware checks that Windows does to prevent you from copying the OS will prevent it from running on a different computer.
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 37026097
DaveBaldwin is correct.

ALso - You have a better chance using an older version of Ghost that does it from DOS.
You may also have licensing issues.

Ghost image to different hardware

 Accepted Answer from Fatal_Exception
Date: 01/13/2005 04:25PM EST
       

Hmm...  It is easy to ghost an image of your laptop to other (unidentical) laptops, if you do one of two things.

1)  roll the IDE drivers back to their original state, to make up for the different controllers on the MB's.  If you do this, you will have to manually supply the correct MB drivers after you install the image.

2.)  you can specify the correct Mass Storage Drivers in the Mass Storage section of the answer file (.inf) and do a complete unattended installation of the OS.

Both methods require the use of Sysprep.  I have lots of links to this, so I will post a few of these.  Basically what it does is strip the SID (not CID) from the image, allowing the new system to create a new SID for that computer.  As you probably already know, all workstations that authenticate to a Domain Controller need a unique SID, and Sysprep allows for this.

http://service1.symantec.com/SUPPORT/ghost.nsf/docid/2000081610075225?Open&src=&docid=2000020908463825&nsf=ghost.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

http://ghost.radified.com/ghost_1.htm

http://www.jsiinc.com/SUBQ/tip8000/rh8059.htm

http://www.winnetmag.com/Article/ArticleID/38950/38950.html

This shows how to create your answer file too:

http://www.uea.ac.uk/itcs/software/xp/xp-sysprep.html

=

 BTW:  just for your edification, here is a sample answer file that I use to show how to enable additional Storage Drivers (for unlike hardware):


Other options :

redo backup http://redobackup.org/

http://ghost.radified.com/ghost_alternatives.htm
http://www.911cd.net/forums//index.php?showtopic=16534

http://www.clonezilla.org/

  here's how to use it to create a free recovery DVD....
http://clonezilla.org/clonezilla-live/make-live-recovery.php
 
Free VSS backup and restore via CD - Personal use
http://www.macrium.com/reflectfree.asp
Absolutely free! No strings! The only free XP and Vista compatible disk imaging software with BartPE and Linux based recovery options.

    * Create a disk image whilst running Windows using Microsoft Volume Shadow copy Service (VSS).
    * Image to Network, USB, FireWire drives and DVD.
    * Built in scheduler.
    * 32 bit and native 64 bit versions.
    * Industry leading compression levels and speed.
    * Linux based Rescue CD with Network access and full GUI. Only 6.5MB in size!
    * Built in CD/DVD packet writing engine. Supports packet writing to DVD DL media with Windows Vista.
    * HTML log files.

http://www.osalt.com/ghost

http://www.terabyteunlimited.com/image.html  free for 30 days full version

0
 
LVL 63

Expert Comment

by:SysExpert
ID: 37026115

http://www.storagecraft.com/
$79
StorageCraft™ ShadowProtect Desktop Edition provides quick and reliable disaster recovery, system migration and data protection for Windows desktops and laptops. ShadowProtect Desktop Edition provides hardware independent restore for physical to physical system (P2P) recovery. ShadowProtect Desktop also supports conversion from physical systems to virtual environments (P2V), virtual environments to physical systems (V2P) and virtual environments to virtual environments (V2V).
 
ShadowProtect Desktop Edition is very complimentary to VMWare™ Workstation and Microsoft™ Virtual PC for quick and reliable disaster recovery. VMWare Workstation 6.0 includes full support for ShadowProtect backup image files for simple conversion from physical systems to virtual environments.  
 
ShadowProtect Desktop Edition provides the following benefits:

    * Bare metal recovery of Windows desktops and laptops in minutes.
    * Restore or migrate backup images to and from physical systems and virtual environments (P2V, V2P and V2V).
    * Hardware independent restore of backup images to different systems (P2P).
    * Schedule automatic full and incremental backups.
    * Bootable recovery CD provides automatic hardware detection and network support.
    * Simple view to quickly recover files and folders or update backup images.
    * Compress and encrypt backup images for efficiency and security.
    * Save backup images to USB, Firewire, NAS, SAN or any network location.

I hope this helps !

0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 

Author Comment

by:Bruce Pollard
ID: 37026263
Thanks all.  I've been working here since 1987 and have been the IT Director since we bought our first standalone computers, then eventually moved to networking (Novell, back then".  I keep my cloned hard drive files on the network and FREQUENTLY copy the cloned image to a newer computer.  As long as the HD isn't smaller, you're okay.  You'll need to go to HP.com to get the correct motherboard drivers when you copy to a newer computer, which is the norm of course.  But otherwise, I've done this literally over a hundred times.  This Realtek Hi Def audio driver is doing a number on me, simply because I'm unable to fully remove it from the source computer.  I've tried all the tricks:  MSConfig; Regedit; etc.  The "older version of Ghost" suggestion looks good.  I didn't realize it ran differently.  I have an old disk and will give that a try.
0
 
LVL 23

Expert Comment

by:edbedb
ID: 37027304
From the picture it looks like the Windows XP installation is attempting to install the drivers for hardware (sound adapter) that is present on the computer.

At this point I believe you can either just use the Cancel option (maybe several times) to skip it or,  provide a path to the needed files.
0
 

Author Comment

by:Bruce Pollard
ID: 37027462
Thanks, but, "30 seconds before it pops up, the USB keyboard and mouse become unresponsive (the new pc has no PS2 ports to try).  So even if I had the Realtek disk or driver, I would be unable to get the pc to install it."
Hitting ESC (or ANY key, actually) does nothing, no matter how often repeated.
0
 
LVL 23

Expert Comment

by:edbedb
ID: 37027496
I would try disabling the sound adapter in the BIOS configuration utility.
0
 

Author Comment

by:Bruce Pollard
ID: 37027526
Thanks.  Good advice.  Unfortunately, this is the first BIOS I've ever seen that does not show the onboard sound card.  Video, LAN, USB, etc., but no sound card.  Honest, I checked three times!
0
 

Author Comment

by:Bruce Pollard
ID: 37027533
The good news is that I now have a new failed hard drive emergency, so until I get this new case solved, I have time to work on my cloning issue.
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 37027603
It may simply be that the destination hardware is too different from the source this time.
0
 
LVL 23

Expert Comment

by:edbedb
ID: 37027769
What is the model number of the motherboard?
0
 

Author Comment

by:Bruce Pollard
ID: 37027866
That's a good question.  Computers with Intel motherboards used to come with driver disks identifying the motherboards by model number.  I just checked the disks and documentation that came with this HP 500B MicroTower pc and don't see anything useful.  The MB itself has a white sticker next to the processors which has PBLLB0D6ZRA6F, then "Product of China".  Near that white sticker is a number that looks MORE like their old model numbers:  "H-IG41-UATX Rev: 1-1".  Am I close to answering your question?
0
 

Author Comment

by:Bruce Pollard
ID: 37027871
Sorry, I missed an "L" in the first number:  PBLLB0LD6ZRA6F
0
 
LVL 23

Expert Comment

by:edbedb
ID: 37028206
I would try downloading the Realtek drivers here http://drivertube.net/?p=73

Then extract the files to the location that XP expects to find them.
C:\Program Files\Realtek\Audio\Drivers
0
 

Author Comment

by:Bruce Pollard
ID: 37028216
While restoring a cloned image, there are no folders to extract to.  
0
 
LVL 32

Expert Comment

by:_
ID: 37028225
>> ... that looks MORE like their old model numbers...

fwiw, a quick look found this:

Chipset
*Intel G41 Express Motherboard

* Manufacturer: Foxconn
* Motherboard Name: H-IG41-uATX
* HP/Compaq motherboard name: Eton-GL6
* 800 MHz front side bus
* Socket 775
0
 
LVL 23

Expert Comment

by:edbedb
ID: 37028276
Sorry, it looked to me like you were doing a Windows XP install.

I have never run into that problem. I just clone the system drive to the drive for the new system. Have you tried plugging the Mouse and Keyboard to the source computer before cloning it so it will have the drivers it needs for them when you restore it?
0
 
LVL 32

Expert Comment

by:_
ID: 37028282
Can you clone TO the new hard drive with it disconnected from the new computer, either as a slave in another system or in an external enclosure?

Also, it looks more like it is trying to Install the clone, rather than just copying it to the new system.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 37028773
Sure there isnt an ac97 codec in the bios even? 35 seconds befoee the popup, pull the power plug. Setup should flag that device.....
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 37028775
Sure there isnt an ac97 codec in the bios even? 35 seconds befoee the popup, pull the power plug. Setup should flag that device.....
0
 

Author Comment

by:Bruce Pollard
ID: 37032094
Thanks, all.  The mouse and KB were connected to the source drive when I cloned it.
Restoring the cloned image to the new pc's drive as a slave on another pc is a creative idea.  But before I try that, I'm going to try one of the old Ghost disks (DOS recommendation, above).  And before THAT, I'm going to try two Ghost restoring options which I learned about last night:  1) Use the "continue even if there is an error" check box under OPTIONS after booting to the Ghost disk; and 2) the -ntc- switch from the command line after booting to the Ghost disk.  I've been told that one of those may be an easy solution.  I'll be back....
0
 

Author Comment

by:Bruce Pollard
ID: 37032104
But first, I'm going to check the BIOS for an ac97 codec.  Not familiar with that as being related to an audio driver.  If I find it, I'll disable it and try the regular (no special options or switches) Ghost restore.
0
 

Accepted Solution

by:
Bruce Pollard earned 0 total points
ID: 37034023
I ended up just running the -ntc- switch from the command line after booting to the Ghost disk and the request for the Realtek file didn't even pop up.  Thanks for all your advice, folks.  I'm DEFINITELY adding this -ntc- switch to my bag of tricks!
0
 

Author Closing Comment

by:Bruce Pollard
ID: 37055430
I received this ultimate solution from a friend and shared it with the people on Experts-Exchange who had come up with other suggestions.
0
 

Author Comment

by:Bruce Pollard
ID: 37034084
I am objecting to my own last two responses.  My apologies.  It's been crazy here and I got this issue confused with another one which I was able to resolve with a friend's help.  THIS issue on Experts-Exchange is still pending.  I'm still working on it and would like to remove MY comment ID: 37034023 and state that I do NOT as yet have a solution to this issue.  Again, sorry for the confusion.  I will get back to work on this issue today and update this question ASAP.
0
 

Author Comment

by:Bruce Pollard
ID: 37039796
    Successful conclusion:  I was focusing on REMOVING the Realtek High Definition audio driver from the SOURCE pc:  registry, BIOS, Add/Remove Programs, MSConfig startup options....  Why I was worried about the non-existent audio driver in BIOS is now beyond me!  
     I made two changes -- one or both of them gave me a cloned image on which I could successfully run the Repair Windows option from the WindowsXP disk (on the destination pc, after restoring the new cloned image to the destination pc):
1) Instead of UNinstalling all traces of the Realtek Hi Def driver from the source pc, I installed the drivers, thinking that maybe the cloned image wouldn't then ask for the drivers disk while running Windows Repair on the destination pc;
2) I disabled the BIOS audio drivers on the DESTINATION pc before restoring the new cloned image (this is the image WITH the Realtek drivers now).
SUCCESS!  I've now activated Windows ("Major Hardware Changes!" -- duh), downloaded the drivers for the new MB, and am up and running.  Thanks again to all for your advice!
0
 
LVL 32

Expert Comment

by:_
ID: 37042357
Glad to hear you are up and running.   : )
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
I don't know if many of you have made the great mistake of using the Cisco Thin Client model with the management software VXC. If you have then you are probably more then familiar with the incredibly clunky interface, the numerous work arounds, and …
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Suggested Courses

807 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question