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Unable to save scans to public folder on SBS 2008

We have a Ricoh MFP set to send scanned documents to a public folder on our SBS 2008.
After performing updates on 8/16 we noticed that files are no longer arriving in the shared folder.
We have check the authentication and it correct (there is a user on the server just for this purpose, and username and password is correct in the Ricoh MFP)
Ricoh says this is a Microsoft issue and not being very helpful.
User permissions are wide open for this folder, and users are able to navigate to this folder either through mapped drives or the full network path.
The scanner functions fine otherwise, sending via email or to another network location not on the SBS.
Your suggestions are appreciated.
Ken C.
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Creas
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Creas
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1 Solution
 
wyliecoyoteukCommented:
What model?
Some models need a firmware update to work with 2008 or 7
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CreasAuthor Commented:
It's a Ricoh Aficio MP C3500
Thanks,
Ken C.
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wyliecoyoteukCommented:
Can you browse to the share from the MFD's touchscreen?
If not, try using the server's IP address instead of the hostname, as it may be a DNS issue.
e.g. \\192.168.0.99\sharename
Have you tried logging on to the share from a PC with the MFD's username and password?
You may need to enter the username as <domainame>\<username>
e.g. mydomain\fred
If you get authentication errors even with the correct username and password, it may need a firmware update, especially if the firmware is older than november 2010 (you can check this by printing a config page from the MFD's user tools>printer features, it should give the firmware version)
You should also check that any firewall is allowing port 139 through from the MFD's IP address.
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CreasAuthor Commented:
Well.. this seems like a bigger problem than just our installation.  Ricoh support is investigating but they suspect it has something to do with recent MS updates.
I will report back in a week when I know more.
Ken C.
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wyliecoyoteukCommented:
May well be firmware then.
We have a couple of thousand Ricohs out there, and have had no issues recently, but earlier this year MS updates broke the SMB authentication that some Ricoh MFDs use.
We had to update the firmware on a couple of dozen older installations.
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CreasAuthor Commented:
Finally got the local Ricoh tech onsite today.
He did some testing and found the MFP still had problem saving to their laptop.
They suspected the firmware was corrupt and replaced it.  All scans then saved perfectly.
So, Sage, your suspicion of bad firmware was spot on.
Thanks,
Ken
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