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Unable to save scans to public folder on SBS 2008

Posted on 2011-10-25
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Last Modified: 2013-12-27
We have a Ricoh MFP set to send scanned documents to a public folder on our SBS 2008.
After performing updates on 8/16 we noticed that files are no longer arriving in the shared folder.
We have check the authentication and it correct (there is a user on the server just for this purpose, and username and password is correct in the Ricoh MFP)
Ricoh says this is a Microsoft issue and not being very helpful.
User permissions are wide open for this folder, and users are able to navigate to this folder either through mapped drives or the full network path.
The scanner functions fine otherwise, sending via email or to another network location not on the SBS.
Your suggestions are appreciated.
Ken C.
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Question by:Creas
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Expert Comment

by:wyliecoyoteuk
ID: 37029912
What model?
Some models need a firmware update to work with 2008 or 7
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Author Comment

by:Creas
ID: 37032281
It's a Ricoh Aficio MP C3500
Thanks,
Ken C.
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Expert Comment

by:wyliecoyoteuk
ID: 37033243
Can you browse to the share from the MFD's touchscreen?
If not, try using the server's IP address instead of the hostname, as it may be a DNS issue.
e.g. \\192.168.0.99\sharename
Have you tried logging on to the share from a PC with the MFD's username and password?
You may need to enter the username as <domainame>\<username>
e.g. mydomain\fred
If you get authentication errors even with the correct username and password, it may need a firmware update, especially if the firmware is older than november 2010 (you can check this by printing a config page from the MFD's user tools>printer features, it should give the firmware version)
You should also check that any firewall is allowing port 139 through from the MFD's IP address.
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LVL 1

Author Comment

by:Creas
ID: 37067202
Well.. this seems like a bigger problem than just our installation.  Ricoh support is investigating but they suspect it has something to do with recent MS updates.
I will report back in a week when I know more.
Ken C.
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Accepted Solution

by:
wyliecoyoteuk earned 1000 total points
ID: 37068544
May well be firmware then.
We have a couple of thousand Ricohs out there, and have had no issues recently, but earlier this year MS updates broke the SMB authentication that some Ricoh MFDs use.
We had to update the firmware on a couple of dozen older installations.
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Author Comment

by:Creas
ID: 37147689
Finally got the local Ricoh tech onsite today.
He did some testing and found the MFP still had problem saving to their laptop.
They suspected the firmware was corrupt and replaced it.  All scans then saved perfectly.
So, Sage, your suspicion of bad firmware was spot on.
Thanks,
Ken
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