asked on

iPhone 4 iOS 5

I'm not sure if this is the right place to ask this question - I can't get an answer any where else - so here goes -

When I email from my iPhone 4. I'll get this error message some of the time -

Cannot Send Mail

A copy has been placed in your
Outbox. The recipient
abc@efg.com was
rejected by the server because it
does not allow relaying.

Any help would be appreciated - thanks

Techn9cian

Are you connected to your ISPs wifi or your phone provider's network or both? Try to disable one of the other to see if it works and then check out Outbound server settings under settings>mail>accounts>account info>smtp and make sure that correlates with what network you are using.

ASKER CERTIFIED SOLUTION

Techn9cian

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Alan Hardisty

How is your email account configured?

Presumably you are using SMTP / POP3? If you are using SMTP / POP3, then you might have issues sending in various locations because the SMTP port will be blocked, or the SMTP server you are sending to (usually your ISP) does not allow you to send mail from the location you are at currently.

dpsmithers

ASKER

When I send an email to someone with the same domain name as my provider, the email goes through. When I sent it to someone that does not have the same domain name, I get the error message - If I turn off the wi-fi, I still get the error message -

Alan Hardisty

Ask your provider to allow you to send emails to other domains (relay) and see what they say.

dpsmithers

ASKER

I'm checking with my provider now -

dpsmithers

ASKER

This suggestion from the web site links worked - thank you -

Go into setting>mail>your account>Outgoing mail Server SMTP>Primary Server then turn Server ON and fill in both User Name + Password under Outgoing Mail Server.