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Windows 7 computer CD drive not recognized and external drive showing up as CD in Device Manager

I have a customer that is having a problem with her DVD drive in her Dell Studio desktop.  The drivers won't install because it can't find the drive.  I also tried hooking up an external USB DVD drive and it won't recognize that.  I checked in Device Manager and the internal DVD drive shows an error.  I uninstall it and it can never re-install correctly.  I also noticed that the external USB hard drive is showing up under "DVD/CD-ROM drives" in Device Manager.
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northernknight
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northernknight
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1 Solution
 
strivoliCommented:
Have you already checked BIOS version (latest?) and lower level DRVs version (Chipset?).
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pagoscheCommented:
What error do you get in the device manager?
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Gerwin Jansen, EE MVETopic Advisor Commented:
Is the Windows 7 installation fully up to date and patched?
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CallandorCommented:
I suggest reinstalling the motherboard drivers.  If the drive is not visible in the BIOS, you have a hardware problem and need to replace the drive or the motherboard.  Test the drive in another pc.
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nobusCommented:
try this fix :       http://support.microsoft.com/gp/cd_dvd_drive_problems
>>  the internal DVD drive shows an error<<  can also be caused by a bad drive, cable, or connection -  so check them, or replace the drive
you can tets it on another pc
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Gerwin Jansen, EE MVETopic Advisor Commented:
First thing to check is if the internal drive is present in the BIOS - access BIOS during startup by pressing F2. Not likely that the issue is here though because of this "external USB hard drive is showing up under "DVD/CD-ROM drives". Download most recent drivers from Dell here.
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northernknightAuthor Commented:
I checked the BIOS version and it is the latest.   Also, I just tried another external USB DVD drive and it can't install the drivers.  I plug this drive in other Win7 computers and it recognizes it right away and Win7 installs the drivers automatically.  I have also tried a couple other internal DVD drives and can't install.  So I don't think it is the internal drive that is bad, it is a problem recognizing DVD drives.  I can plug in a USB flash drive and it works fine.  
I will try the Microsoft Mr. Fixit link.  If I put the service tag in at the Dell website, it only shows a few available drivers and they are for audio, video, and nothing for the chipset.  If I can find the Chipset drivers I will try to re-install them.  I have the original Dell driver disk but of course the computer can't read any CD/DVD's.  I might see if I can copy the drivers from the CD to a flash drive.
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northernknightAuthor Commented:
Oh wow.  This worked great.  It installed a "filter driver"? that was missing.
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northernknightAuthor Commented:
So it was this link from MS that fixed it.  http://support.microsoft.com/gp/cd_dvd_drive_problems .  
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nobusCommented:
tx for feedaback
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