Does MS Dynamics CRM work with Outlook Web App (OWA)?

Posted on 2011-10-25
Last Modified: 2012-05-12
Is it true that CRM will only work with desktop version of Outlook but not the Outlook Web App (OWA)?
The CRM web client does not provide any outlook features (such as email, calender), am I correct?

If you need outlook features, you need a desktop version of Outlook?  

Question by:tommym121
    LVL 29

    Accepted Solution

    Yes it is true. The CRM web client can send e-mails and has appointments that show on a calendar.

    The CRM client for Outlook is designed to work with an installed version of Outlook and does not integrate with Outlook Web Access.

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