Exchange 2010 OWA Password Change

Posted on 2011-10-25
Last Modified: 2012-05-12
We recently renamed a user in both AD and Exchange from dave.lastname to david.lastname.  Everything works fine except the OWA change password feature.  When trying to change his password the domain\user name line is already filled in with domain\dave.lastname.  No idea where it's getting this, I've checked everywhere I can and everything reads david.lastname.  This is a remote user who requires this feature.  I tried changing forms based auth to domain\user name and logging into OWA would require the domain\user name to be typed out but the change password feature still had the wrong name hard-coded.  Any options would be helpful.  Thanks.
Question by:toddrallen30
    LVL 20

    Expert Comment

    by:Hendrik Wiese
    Have you tried doing an IISReset. And also maybe try restarting the Microsoft Exchange File Distribution?
    LVL 20

    Expert Comment

    by:Hendrik Wiese
    Microsoft Exchange File Distribution Services that is. :)
    LVL 7

    Expert Comment

    extract all user information using the cmdlet
    Get-Mailbox "david.lastname" |fl

    see if you seen any value dave.lastname in it. If there is, then get that changed.

    check the Alias and the User Logon Name (pre-windows 2000) under the Account tab of his mailbox properties, if you miss to modify it do it.

    I think it fills the information from User Logon Name (pre-windows 2000) as in change password page in OWA


    Author Comment

    We've done an iisreset /noforce but that didn't correct the issue.  I've checked all ADUC and EMC properties and no alias or other field shows the wrong user name.  I ran a few queries in the Exch Power Shell and everything was correct but I'll try the Get-Mailbox command to see what it shows.

    Author Comment

    Get-Mailbox command showed correct user name format throughout except the following:  LegacyExchangeDN: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Dave Lastname.  Not sure if this helps since the OWA change password screen shows the Domain\User Name as domain\dave.lastname (with the dot in the middle).  Appreciate the help, we've got another user who was recently married and requires a rename but we're waiting until we can correct this situation.
    LVL 20

    Accepted Solution

    Have a look in the user attributes and see if you can pick up any legacy names in there.

    To accomplish that do the following:
    1. Open ADSI Edit on your Active Directory Server - on server 2008 it would be start > Administrative Tools > ADSI Edit
    2. Now ADSI Edit will prompt you with connection settings (If not - Ensure that ADSI Edit is highlited and then click on Action > Connect to...), ensure that "Select a well known Naming Context:" is set to "Default naming context..."
    3. Now click OK
    4. Expand your structure to the OU where the user account is located
    5. Now right click on the CN=Dave Lastname and click properties
    6. Have a look in the Attribute Editor and see if you can find any Name that reflects the old name
    7. If you do find it, simply double click and change it

    Hope this helps!!!


    Author Closing Comment

    Corrected attribute and rebooted server to correct issue.  Thanks.

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