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Having problems setting up Exchange on iPad 2

Posted on 2011-10-25
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Last Modified: 2012-05-12
I am having some issues with Exchange email in my iPad 2.

Let me start by saying I have two iPhone 4's and an iPad all connected to my exchange server and it works just fine inside and outside the network so I know my exchange server is working fine.

I set it up just as I had done a dozen other times. It shows that it is syncing just fine but I get no emails, contacts or calendars. I only get an inbox.
The really weird thing is I can compose and send a new message just fine so it seems to be working just nothing is actually syncing.

I am running the newest OS 5.

Anyone else having this issue?
Any help would be great.

Thanks,
Tony
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Question by:askurat1
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18 Comments
 
LVL 14

Expert Comment

by:Radweld
ID: 37029428
Hi I would start by reviewing the active sync logs, you might find something usefull there.

Export-activesynclog is run from exchange powershell and parses the iis log file.

http://technet.microsoft.com/en-us/library/bb123821.aspx
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LVL 17

Expert Comment

by:lucid8
ID: 37030124
So the previous mentioned iPhones and iPad are they all connected to the same account that you are attempting to connect the iPad2?
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LVL 8

Author Comment

by:askurat1
ID: 37030700
Yes they are all connected to the same account.
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LVL 17

Expert Comment

by:lucid8
ID: 37030752
My first guess would be an IOS 5 issue since I have an iPad and iPad 2 and they both work fine but are not updated to IOS 5  Check this out

http://www.ijailbreak.com/ipad/ios-5-beta-1-is-having-issues-with-exchange-activesync-mailbox-policy/

Have you updated to ios 5 on any of the legacy devices?
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LVL 8

Author Comment

by:askurat1
ID: 37030780
All my devices have iOS 5 and seem to work just fine. I have even reinstalled iOS 5 on the iPad 2 but it still doesn't work.
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LVL 17

Expert Comment

by:lucid8
ID: 37030856
So you get an inbox but no calendar or contacts folders and mail is says its being synced but nothing appears even in the inbox folder?
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LVL 8

Author Comment

by:askurat1
ID: 37031004
That's about it. I only get an inbox folder but nothing appears in it when I sync.
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LVL 17

Expert Comment

by:lucid8
ID: 37031162
Have you tried connecting the iPad2 to another account to see if its something account related, i.e. perhaps Active Sync is wigged out for that device against your account?   If you can do check against another account I think it would be helpful and I would remove the current account setup from the iPad2 just to keep it clean
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LVL 8

Author Comment

by:askurat1
ID: 37031194
Yeah I have tried two different accounts and they both won't sync.
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LVL 17

Expert Comment

by:lucid8
ID: 37031218
Well it doesn't sounds like an inheritance setting issue but lets check it anyway i.e.

To check whether inheritance is disabled on the user:
1.      Open Active Directory Users and Computers.
2.      On the menu at the top of the console, click View > Advanced Features.
3.      Locate and right-click the mailbox account in the console, and then click Properties.
4.      Click the Security tab.
5.      Click Advanced.
6.      Make sure that the check box for "Include inheritable permissions from this object's parent" is selected.
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LVL 8

Author Comment

by:askurat1
ID: 37031277
Still didn't work.
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LVL 17

Expert Comment

by:lucid8
ID: 37031312
Well I am stumped and only similar issue I see out there is one on IOS 4 that happened to some users post update and it had to do with resetting a profile on the Apple device so you may want to try this http://www.tipb.com/2010/06/29/apple-posts-article-fix-ios-4-exchange-sync-problems/

Sorry I couldn't be more help, but will ask around to see if anyone else has additional ideas
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Accepted Solution

by:
askurat1 earned 0 total points
ID: 37109264
Turned out to be the SSL. I turned it off then synced it then was able to turn it back on.
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Author Closing Comment

by:askurat1
ID: 37130069
It was the SSL on the server.
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LVL 17

Expert Comment

by:lucid8
ID: 37109325
Wow that's certainly interesting and thanks for the update
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LVL 8

Author Comment

by:askurat1
ID: 37109339
Yeah I thought it was too. I didn't think it would work but it was my last resort.

Thanks for all the help, anyways.
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LVL 17

Expert Comment

by:lucid8
ID: 37109409
Yeah and hey its always fun then the things that shouldn't matter do, bet hey it worked which is the most important thing eh?

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Author Comment

by:askurat1
ID: 37109572
Exactly!
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