Why can't I print from Excel 2003 in a W2K3 Terminal Server, but can within other MS Office Applications?

Posted on 2011-10-25
Last Modified: 2012-05-12
I have an issue where when a standard user (not an administrator), they receive an error message from within MS Excel 2003 that there are no Printers installed, and then goes on to explain how to setup a printer.

I am able to print as a standard user from every other application on this Terminal Server. The server itself has the Office 2003 standard suite installed, as well as some in-house applications which are MS Access Databases as well, with some scripting in the background to put icons on desktops etc. I am able to print within Excel and other applications on the remaining servers that are part of the cluster, and each server in the cluster is identical. They were created from a template within VMWare and so on and so forth.

The server itself is part of a Terminal Server Farm, so is in a clustered environment.

The OS on this box is "Windows Server 2003 R2 SP2" Standard Edition

Would anyone know how to fix this? I have tried repairing the office suite on this box using add/remove programs, as well as trying to repair Excel 2003 within the app itself, but to no avail.

Any suggestions on how to fix this are welcome!

Question by:ben_delbridge
    LVL 41

    Expert Comment

    Here are a couple items to explore:

    1 - related to Citrix term server sessions, which might be related to your problem, even if you aren't using Citrix:
    2 - here's one that almost seems word for word, alluding to the problem due to a corrupt user profile - also something you can check out for yourself to see if it resolves the issue, especially if its on a small subset or one user, as opposed to all - however, a corrupt default profile could potentially be the culprit:

    Good luck!


    Author Comment

    Thanks for your suggestions Dave.

    I believe you might be correct in that the Default User profile on the box is corrupted. I checked the contents of this profile and its practically empty, whereas on other servers, it has a folder structure within it.

    Will try to repair and let you know how I go.

    Thanks again

    Author Comment

    I ended up copying the default user profile from another identical server and over-writing the one on this box which fixed the problem
    LVL 41

    Accepted Solution

    Well, that confirms our suspicions that the profile was corrupt.

    Author Closing Comment

    Please read all preceding comments to understand the full solution

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