Outlook 2007 cannot find a distribution group

Posted on 2011-10-26
Last Modified: 2012-05-12
On Active Directory 2003, i have set-up a distribution group. All users seems ok can find this group either clicking on the to: button or starting to type the group name in and then pressing alt + k. One user cannot see this group using either method, they are running Ootlook 2007 like everyone else

Any ideas ?

Many thanks

Question by:theitgang
    LVL 5

    Accepted Solution

    You can try to download OAB manually: Outlook -> Tools -> Send/Receive -> Download Address Book -> Select Full -> Click OK. Wait for some time to download it and then check. If you still can’t see them, there will be some problems in Sync. And you can check them after 48 hours.
    LVL 20

    Expert Comment

    by:Hendrik Wiese
    Try the following:

    1. Log-into the Front End or Back End.
    2. Open System Manager in Exchange.
    3. Expand Recipients.
    4. Click on Offline Address List.
    5. Right click on Default Offline Address List and click on Rebuild. At prompt click OK.
    6. If you are using Exchange Cached Mode: you can download the new GAL (Outlook – Send/Receive – small black triangle – Download Address Book)

    Please see my article for more info: Global Address List (Exchange 2003 + 2007 + 2010) + Outlook 2003-2010 common Issues and Solutions

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