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Issues with Symantec Backup Exec and Exchange 2010

Posted on 2011-10-26
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Last Modified: 2012-05-12
We keep getting an error message when we backup up our Exchange 2010 databases using Symantec Backup Exec 2010.  The error is this: V-79-57344-65247 - A failure occurred reading an object.  All Symantec has is an article that states that if McAfee is on the server you have to contact them.  We are running Symantec Endpoint Protection so I'm not sure what is causing the error.  I can dismount the databases and then remount them and it works fine.  It only does it every other day or so.
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Question by:MHCIT
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18 Comments
 

Author Comment

by:MHCIT
ID: 37030628
Here is the complete error:
Job ended: Tuesday, October 25, 2011 at 8:54:12 PM
Completed status: Failed
Final error: 0xe000fedf - A failure occurred reading an object.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-65247
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Expert Comment

by:Hendrik Wiese
ID: 37036714
Let's try the following

1. First ensure that your Anti Virus skips all your Exchange Directories for example:
1.1 C:\Program Files\Microsoft\Exchange Server
1.2 Your Log file location
1.3 Your Database fie location
2. Also ensure that "Antivirus real-time protection has been disabled"
2.1 You might also want to try backing up with Anti Virus Disabled just to see if you still get the problem.
3. Also ensure that both Backup Exec and Exchange are running on the latest updates
4. Ensure that RSM is disabled
5. Have you tried recreating the backup for Exchange?

I know the following article is relevant to Server 2003, but should be worth your while to help trouble shoot your issue with exchange as well: http://www.symantec.com/business/support/index?page=content&id=TECH50883

Hope this helps!!
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Author Comment

by:MHCIT
ID: 37037532
This issue just started when we had to change our admin usernames and passwords.  Before this, they ran with no issues.
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Expert Comment

by:Rodney Barnhardt
ID: 37037568
Sounds like it could be a permission issue. Review the following two technotes. The second one goes into how to correctly change the name and password in BE.

http://www.symantec.com/docs/TECH130255 

http://www.symantec.com/docs/TECH82969 




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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 37037586
Was your Admin username and password used when you did the initial setup of the Exchange backup. Try setting up the exchange backup using a newly created system account with the relevant rights?
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Author Comment

by:MHCIT
ID: 37037613
Yes, it was.  We use a seperate admin username and password for each one of our servers so the main backup account was used to install SBUE and the Exchange account was used to install Exchange.
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 37037643
Not sure if this will help but try adding the user to the Organizational Management group in AD and try again. (Obviously wait for the permissions to replicate to all DC's)
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Author Comment

by:MHCIT
ID: 37037667
Which user?
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 37037670
The user that you used when setting up the backup.
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Author Comment

by:MHCIT
ID: 37037674
Both our exchange user and backup user are already a part of that group.
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Expert Comment

by:Hendrik Wiese
ID: 37037695
Check to see if your backup agent service is not configured to use the old domain account?
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Author Comment

by:MHCIT
ID: 37037733
After I changed the account password, do I need to use the "Copy to Server" option?
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Expert Comment

by:Hendrik Wiese
ID: 37037760
I think that would be best. yes.
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Author Comment

by:MHCIT
ID: 37075932
It doesn't look like it's SEP causing the issue.  I left it disabled all night and it still shows that "A failure occured reading an object"  Any other ideas?
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Author Comment

by:MHCIT
ID: 37075937
I can make it work for a couple of days by dismounting all of the databases and remounting them.  Not sure if that has anything to do with it.
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Author Comment

by:MHCIT
ID: 37145610
I finally contacted Symantec and they think it is because I used Policies to create the jobs.  Still working on it with them though.
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Accepted Solution

by:
MHCIT earned 0 total points
ID: 37632118
After working on this with Symantec for the last 4 months, we believe we have an answer.  It's caused by the timeout period.  They are actually building a patch to release to fix this issue.
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Author Closing Comment

by:MHCIT
ID: 37648552
I ended up contact Symantec to get the answer.
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