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Can't map the I drive

I have a user, his network password and as400 password are the same. He can signon to the as400 sucessfully. When he attempts to map the I drive, it asks for a userid and password. He enters his userid and password (for the as400), it just presents the logon screen again. No error message, but if I check iseries navigator, I find that his userid has been disabled ( I reenabled it before we tried mapping the idrive, so it is disabling it when he tries to enter it at that logon screen). I have checked to be sure he is enrolled in the system directory he is. This was working for him a few months back. He has been out on leave. When he returned it no longer worked. From his machine, after he gor the signon again, we entered a different users id and password, The I drive opened for use.
What else can I check?
1 Solution
Gary PattersonVP Technology / Senior Consultant Commented:
Well, the system only disables profiles like this after multiple failed signon attempts: meaning that the user ID an/or password combination are incorrect.  The number of attempts and specific action is governed by the QMAXSIGN and QMAXSGNACN system values.  

The simplest answer is that he is typing something different in this password box than he is typing to log on to the AS/400 through whatever other facility he is using.

If that is not the answer, then this may be a "case" issue.  See this support document for more information:


After following that support document, if you need more help, please post back with:

PC OS version
Client Access version
AS/400 OS version
QPWDLVL system value
Windows password characteristics (just need to know if it contains only upper case, only lower case, or mixed case letters)
AS/400 password characteristics (ditto)
PC's HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\LMCompatibilityLevel registry setting (see support document above)
If Client Access is at V5R4 or later, iSeries NetServer Properties > Security tab -> Allow authentication with LAN Manager password hash setting

- Gary Patterson

To make problem determination simpler, I often map the drive with a different profile than the user logs into the screen with. Then can try to separate what the issue is.

Think also about what else may have changed in the environment during user's absence? windows version? o/s version?

Hope this helps
qbjgqbjgConsultantAuthor Commented:
He said he has bith lower and uppercase in his password. On a AS400 session, case does not seem to matter, I wonder if that could be an issue?
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qbjgqbjgConsultantAuthor Commented:
He is going to try changing his password to all lowercase and a #, to see if that makes a difference.
I have dealt with that disabled user profile for many reasons.  The most common one is the user name on the Windows PC matches the iSeries server but the password doesn't match.

The following information came from the IBM Information Center that explains it a bit more.

iSeries NetServer authenticates client files and print requests that are based on the user identity (user ID) and password that are used in the Windows® desktop logon. If an i5/OS user profile matches the Windows desktop client user ID, then the passwords are checked. If the passwords do not match, iSeries NetServer prompts the client to enter the correct one.

Note: If the Windows user ID is longer than 10 characters (also the maximum length of the user profile name on the i5/OS operating system), then iSeries NetServer truncates the Windows user ID to 10 characters and attempts to match it with an i5/OS user profile. For example, an i5/OS user profile called ADMINISTRA can be created to match the Windows Administrator user without requiring guest support.

If your passwords used to be in sync and now they are not it would explain that happening.  Also, to make sure I don't have some other authority issue, I usually try to use a problem user profile and log into a telnet session.  Of course, the user must have the authority to do that too - at least long enough to test it out.
qbjgqbjgConsultantAuthor Commented:
The answer was the mixed case password. He changed it to all lowercase and #. It is working.

The setting must have been changed.

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