Why ePolicy Orchestrator suddenly doesn't work?

Posted on 2011-10-26
Last Modified: 2013-12-09
This is using McAfee ePolicy Orchestrator 4.6.0 on w2k8 r2 server. Initially, this server is a member server, and last week, my team mate upgrade it to become a DC.Today, I want to use it and found that I can't access the web site. Later, I found that services, such as, SQL Server (EPOServer), McAfee ePOlicy 4.6.0 application server service, event parser service, and server services all can't be started. How can I resolve this problem?

Appreciate for your help.
Question by:MezzutOzil

    Accepted Solution

    After change the logon account from Network services to local system account, all above 4 services can be start without problem. Now, I can access to use ePO administration tools

    Author Closing Comment

    It works as suggested
    LVL 16

    Expert Comment

    Sack your team mate.....

    Installing ePO on a Domain Controller is supported, but not recommended by McAfee

    You can run in to all sorts of issues......there are specific instructions you need to follow when installing ePO on a Domain Controller, and yes, as you've found, if you dcpromote, then it breaks

    I would recommend uninstalling and installing ePO on another server

    LVL 38

    Expert Comment

    Concur with the comments by "legalsrl".
    The recommendation has always been to run ePO on a separate Server.

    I made the same mistake (installed it on an NT BDC) many years ago and learned the hard way.

    Uninstall and reinstall it properly.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Suggested Solutions

    Title # Comments Views Activity
    Help with virus 10 75
    blocking vbs 2 64
    Endpoint security products 4 23
    How do I determine the virus in this email? 5 42
    So you got the Conficker. You could go to each machine and run the eye chart test (, but in a bigger environment, or if you prefer to work smarter and not harder, you need some …
    OVERVIEW This guide provides information on the process performed when the Symantec Endpoint Protection (SEP) client checks in with the Symantec Endpoint Protection Manager (SEPM). AUDIENCE Information Technology personnel responsible for suppo…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    9 Experts available now in Live!

    Get 1:1 Help Now