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Backup Error

Posted on 2011-10-26
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Last Modified: 2012-05-12
We use Computer Associates CA 12.0 for our backup solution. Recently I have been getting this error on my Exchange backups:

"AE9684 - Exchange Server Error. HrESEBackupSetup failed. Mount the databases before backup. Check Backup Agent Activity Log"

The databases that are backed up are mounted. When I look at the Backup Agent Activity log I see nothing there that points to a problem
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Question by:JCCANYHELPDESK
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Expert Comment

by:Gary Coltharp
ID: 37032118
There is no CA 12.0... are we talking about Arcserve? Have you tried giving your error code to their support to see if they can be more specific about what might be causing their software to generate this error?

Any events in the event log related to exchange or from CA?
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Accepted Solution

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JCCANYHELPDESK earned 0 total points
ID: 37073803
The issue was fixed after the exchange server was restarted.
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Author Closing Comment

by:JCCANYHELPDESK
ID: 37453086
Somehow it works.
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