I lock my computer and go away for a while I get disconnected from any software connected to the server

Posted on 2011-10-26
Last Modified: 2012-05-12
This is not actually happening to my computer but the owners computer in the company. he is getting pretty fustrated and so am I. What is happening is that once he goes out to lunch and locks his computer when he comes back and unlocks his computer it comes up with Quickbooks has to be closed down lost connection. any help?
Question by:stevenabdul
    LVL 7

    Accepted Solution

    is the hibernation enabled on his computer where it might go to sleep after awhile?
    LVL 6

    Expert Comment

    Is it connected via Citrix or by any other VNP connection?
    LVL 82

    Expert Comment

    by:Dave Baldwin
    I suspect it would happen even if he didn't lock his computer.  Many servers and programs terminate connections after a period of inactivity.
    LVL 2

    Author Comment

    John Grunwell I am not sure I will check that to find out and let you know.
    @ rkannan it is not connected to any Citrix or VNP connections. its very basic over here.
    LVL 16

    Expert Comment

    Try this:

    You need to tell the OS to NOT power down the NIC when going into hibernate.
    LVL 6

    Assisted Solution

    Im not in IT and I may be saying the same as the above individuals,
    but I had Intuit Support guide me through fixing this problem for one of my clients

    For windows 7 users
    Start menu > control panel > power options
       whatever is selected, choose the option "change plan settings"
    Turn off display 10 minutes and put computer to sleep - Never are OK Settings
    click on  the link "advanced power settings"
    Look for hard drive - turn off hard disk after 20 minutes is default - change to NEVER
    Look for wireless adapter settins Power savings mode
      Setting = maximum performance
    Look for Sleep
       Sleep and hibernate should be set to Never


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