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Remote Desktop and Printing

Posted on 2011-10-26
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Last Modified: 2012-05-12
I have a Server 2008 R2 server that the user's connect to using Remote Desktop. I have one user that when logging into the server his default printer keeps changing from the installed network printer to the XPS writer. The printer is a networked printer hosted on our print server. I have installed the printer on the server under admin login, so it has the drivers locally. The user's local machine is Windows 7 SP1 and has the same printer as the network printer locally which works fine. I have turned off Local Resources on his RDP session since the redirect was not working properly with some programs we run. I then logged in as the user's profile under Remote Desktop and installed it as a network printer under his profile. I can select the network printer as the default; but the next time he logs into the remote session, it has changed the default back to the XPS printer. RDP has keep the networked printer as default for everyone else, just not him. I also noted that if I go to Devices and Printers immediately on logging in as him, the network printer does not even show for a few seconds; then it populates it. Does anyone know what would be causing this?

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Question by:KTBCook
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Expert Comment

by:Hobett
ID: 37033852
The delay in connecting the printer might be due to the manner in which it is connected. If it is via script then that might be the reason as the drivers are being reloaded.

If the printer is deployed by a GPO then it is not easy by design to set which is the default printer.

You could setup a Group Policy to assign the printer as the default under the Preferences section in the user section. However this is a little hammer like for one user, when it works for everyone else.
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Author Comment

by:KTBCook
ID: 37033970
I had the user log into the remote desktop under his profile, and used the "add a printer" under Devices and Printers to install it; adding it as a network printer. I did the same for all the users that need to print to that particular printer from their Remote connection, and everyone else works fine. I am going to have him try to remote in from another computer to see if it something with his specific local computer. I'll update as i find out more.
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Author Comment

by:KTBCook
ID: 37034245
I logged into his Remote Desktop profile from another computer, and it does the same thing; so it is not something on his local computer.
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Expert Comment

by:Hobett
ID: 37034294
I would suggest moving to a policy based connection method for the printers. It would save you havign to manually connect them and also allow you to use the RSOP data in Group Policy to diagnose faults.
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Accepted Solution

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KTBCook earned 0 total points
ID: 37056456
Removing and readding his profile on the server seems to have worked.
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Author Closing Comment

by:KTBCook
ID: 37087251
Fixed issue
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