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vpn connection getting lost / disconnected

I am not a hardware / server type person.  Nor do I know much of anything about VPN tunneling, etc.

But I do know that we are occasionally losing our VPN connection on our hosted web server.  Then our clients are calling us complaining that they cannot do things that require a database connection, on which our database relies to have the VPN up and running.

What are some things we can do to troubleshoot when the connection is dropping and why?

I asked and I guess we are using the standard Windows VPN that comes with the server Operating System.
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Tom Knowlton
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Tom Knowlton
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shadowmantxCommented:
Logs in your firewall is where I would check first.  VPN connections are dependent on each ISP for both devices.  If there is a problem with the ISP, network device failure, network latency...etc.  these will play a factor in your VPN connection dropping.  Depending on your VPN device there is a setting for "VPN Keep alive", this setting will keep the VPN connection up when there is a inactivity in data flow between sites.  Most VPN devices treat this inactivity as a disconnect and will drop the VPN tunnel connection if the VPN device does not see data flowing thru the tunnel.
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Tom KnowltonWeb developerAuthor Commented:
Our help desk guy swears up and down that "Keep Alive" is being used and seems to not be working, or not working reliably.
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shadowmantxCommented:
One thing you could do is run a ping script from one of the workstations and schedule it to run once an hour.  It's a "poor man's" way of doing "keep alive" but I have used that in the past and it has worked.
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Tom KnowltonWeb developerAuthor Commented:
>>>One thing you could do is run a ping script from one of the workstations and schedule it to run once an hour.


I'll pass that along to our help desk.  As I listen to conversations around the office, I get the impression that they are trying something like that already.  But...thanks for the follow-up -- clever!!
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Tom KnowltonWeb developerAuthor Commented:
thx
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