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Cannot connect Microsoft Outlook 2010 to Exchange Server

Posted on 2011-10-26
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Last Modified: 2012-05-12
I have a new Dell XPS Win7 Professional 64 bit and installed Office 2010 Professional (32 bit install).

When I try to set up the Outlook mailbox to connect to Exchange 2003, I get the error message:
"The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."

Many other computers in the domain are successfully connecting to Exchange without issue and with the same account settings. This user can use Outlook on a desktop computer connected to the same Exchange server with the same settings.

The Office license was successfully activated. The connection to the network, drives, internet, all look fine.

I would like to resolve this without any changes to the Exchange server, as no other computers are having issues.
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Question by:SamPreston
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Expert Comment

by:johnb6767
ID: 37033787
Had to deal with this a few times this week (albeit on XP) .....

Totally wiping out the profile on one worked fine..... Had to dig a bit deeper the next one.....

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by:LeeTutor
ID: 37167078
I've requested that this question be deleted for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Author Comment

by:SamPreston
ID: 37167071
I rebooted the Exchange Server and started services that had not started. I am now able to successfully set up the user.
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SamPreston earned 0 total points
ID: 37167079
I rebooted the Exchange Server and started services that had not started. I am now able to successfully set up the user.
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Author Closing Comment

by:SamPreston
ID: 37191124
I rebooted the Exchange Server and started services that had not started. I am now able to successfully set up the user.
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