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Lexmark t652 installs and prints test page fine, but then has problems

After installing the printer and printing a test page, the printer starts to fail when printing pdf's.  I tried reinstalling the printer and clearing the print spool, and also reinstalled adobe reader.  I can print some pdf's but cannot print most pdf's, I can send the pdf's to other computers attached to the same printer and they print just fine.  Also if I try to print a multiple page document it will either get hung up, or print 2/12 pages and get hung up.  
I can print the test pages and word documents just fine, any ideas?
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Also want to mention that this is a network printer, and everyone else in the office can print just fine to the same printer I'm having problems with
You didn't say if you are running the latest printer driver or if all the PCs are running the same OS.  I would also check for firmware updates for the printer.
You may want to try a different pdf program like Foxit for testing.
yes we are using the latest driver and they are all using XP.  If the firmware needed updating, most likely all of the computers wouldn't be working.  I also tried using foxit and it still is not working, thanks though.
Any more Ideas?
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John
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I have gotten the printer working again with lexmark support, I am now only having an adobe printing issue.  So we will be reinstalling windows to correct the adobe issue!

And just so you know, these problems are at two different locations!!!
Thanks. I was very happy to work with you and good luck with the re-install. ... Thinkpads_User