Lexmark t652 installs and prints test page fine, but then has problems

Posted on 2011-10-26
Medium Priority
Last Modified: 2012-08-14
After installing the printer and printing a test page, the printer starts to fail when printing pdf's.  I tried reinstalling the printer and clearing the print spool, and also reinstalled adobe reader.  I can print some pdf's but cannot print most pdf's, I can send the pdf's to other computers attached to the same printer and they print just fine.  Also if I try to print a multiple page document it will either get hung up, or print 2/12 pages and get hung up.  
I can print the test pages and word documents just fine, any ideas?
Question by:johnpatbullock
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Author Comment

ID: 37034579
Also want to mention that this is a network printer, and everyone else in the office can print just fine to the same printer I'm having problems with
LVL 10

Expert Comment

ID: 37034795
You didn't say if you are running the latest printer driver or if all the PCs are running the same OS.  I would also check for firmware updates for the printer.
You may want to try a different pdf program like Foxit for testing.

Author Comment

ID: 37037639
yes we are using the latest driver and they are all using XP.  If the firmware needed updating, most likely all of the computers wouldn't be working.  I also tried using foxit and it still is not working, thanks though.
Any more Ideas?
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LVL 99

Accepted Solution

John Hurst earned 1000 total points
ID: 37037852
You have this post with Lexmark not working for you.
You have post ID:27417182 where Adobe is not working with Office 2003 in XP.
You have post ID:27407080 with NK2 not working, and the ideas supplied do not work for you.

I think it is reasonable to suggest you might wish to re-install Windows on your machine. Most or all of what you want works just fine on a good installation. .... Thinkpads_User

Author Closing Comment

ID: 37038559
I have gotten the printer working again with lexmark support, I am now only having an adobe printing issue.  So we will be reinstalling windows to correct the adobe issue!

And just so you know, these problems are at two different locations!!!
LVL 99

Expert Comment

by:John Hurst
ID: 37038589
Thanks. I was very happy to work with you and good luck with the re-install. ... Thinkpads_User

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