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Exchange 2007 disconnects from Information Store randomly

Posted on 2011-10-26
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Last Modified: 2012-06-08
I'm getting these random errors where Exchange 2007 will randomly stop working. To get it working again I have to restart store.exe

From Event Viewer
Error 0xfffffbbe returned from closing database table, called from function JTAB_BASE::EcCloseTable on table ReplidMap.
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MSExchangeIS (3920) First Storage Group: The database engine stopped the instance (0) with error (-1090).

For more information, click http://www.microsoft.com/contentredirect.asp.
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A transient failure has occurred. The problem may resolve itself in awhile. The service will retry in 56 seconds. Diagnostic information:

Cannot open mailbox /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SERVER08/cn=Microsoft System Attendant.
Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException: Cannot open mailbox /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SERVER08/cn=Microsoft System Attendant. ---> Microsoft.Mapi.MapiExceptionLogonFailed: MapiExceptionLogonFailed: Unable to open message store. (hr=0x80040111, ec=-2147221231)
Diagnostic context:
    Lid: 18969   EcDoRpcExt2 called [length=255]
    Lid: 27161   EcDoRpcExt2 returned [ec=0x0][length=116][latency=0]
    Lid: 23226   --- ROP Parse Start ---
    Lid: 27962   ROP: ropLogon [254]
    Lid: 17082   ROP Error: 0x80040111
    Lid: 26937  
    Lid: 21921   StoreEc: 0x80040111
    Lid: 27962   ROP: ropExtendedError [250]
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 26426   ROP: ropLogon [254]
    Lid: 59409  
    Lid: 45073  
    Lid: 11173   StoreEc: 0x80040111
    Lid: 22970  
    Lid: 8620    StoreEc: 0x80040111
    Lid: 1750    ---- Remote Context End ----
    Lid: 26849  
    Lid: 21817   ROP Failure: 0x80040111
    Lid: 26297  
    Lid: 16585   StoreEc: 0x80040111
    Lid: 32441  
    Lid: 1706    StoreEc: 0x80040111
    Lid: 24761  
    Lid: 20665   StoreEc: 0x80040111
    Lid: 25785  
    Lid: 29881   StoreEc: 0x80040111
   at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx)
   at Microsoft.Mapi.ExRpcConnection.OpenMsgStore(OpenStoreFlag storeFlags, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, MapiStore msgStorePrivate, String& correctServerDn, ClientIdentityInfo clientIdentityAs, String userDnAs, String applicationId, CultureInfo cultureInfo)
   at Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
   at Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
   at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
   at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
   at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString)
   at Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags)
   at Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString)
   at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString, Boolean useLocalRpc, Boolean ignoreHomeMdb)
   at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString)
   at Microsoft.Exchange.Servicelets.SystemAttendantMailbox.Servicelet.Work()

Its running on a SBS 2008 Server with all updates and Exchange 2007 SP3.

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Question by:SADavies
3 Comments
 
LVL 5

Expert Comment

by:Morasiva
ID: 37034818
Hi
Which service pack installed on Exchange server?
Update with latest service pack and also check for disk error by running the command chkdsk (in read only mode)on each drive.

Dismount the stores and Check the consistency of the database (clean shutdown or dirty shutdown)using "eseutil /mh".
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LVL 12

Expert Comment

by:Deepu Chowdary
ID: 37034853
Run Information Store Integrity Checker (Isinteg.exe)
It will fix search and fix errors in public folder and mailbox databases at application level.

isinteg -s server -fix -test alltests
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Accepted Solution

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SADavies earned 0 total points
ID: 37041527
Thanks,
I also noticed that whom ever setup the server, had Trend Micro Security Server set to scan the Exchange dir which might have caused these issues. I'm going to have to wait till the weekend to apply the updates...But it looks like it needs SP3 applied.
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