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mail stuck in outbox but sending ok
Have one user who has started to have an strange issue, he is a remote users that uses outlook 2007 via Outlook Anywhere setup to hook into our Exchnage 2010 server.
when ever he send an email it stay in his outbox, but the message gets sent, it only clears it when i set him to non cached mode, at the minute he is set to cached mode for emails. This is happening to one user. I am sure that this is a local issue as its not happening when he logs directly in to the OWA
you can delete the items in the outbox just fine, but its a concern.. any ideas?
when ever he send an email it stay in his outbox, but the message gets sent, it only clears it when i set him to non cached mode, at the minute he is set to cached mode for emails. This is happening to one user. I am sure that this is a local issue as its not happening when he logs directly in to the OWA
you can delete the items in the outbox just fine, but its a concern.. any ideas?
ASKER
This started happening in the last 2 weeks and he has done no upgrades since then, server has been 2010 for almost 16 months now.
and its all emails.. as i mentioned, I unchecked the cached mode and it wont happen but as soon as i check it back to cached it happens. Do you think its a contacts issue? would it be easier dumping his data file and making a new one?
thanks
and its all emails.. as i mentioned, I unchecked the cached mode and it wont happen but as soon as i check it back to cached it happens. Do you think its a contacts issue? would it be easier dumping his data file and making a new one?
thanks
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ASKER
Morasiva:
tried all except creating a new datafile for the remote user, There is no issue deleting the mails from the outbox as mentioned in Method 4, its just trying to figure out why its happening
tried all except creating a new datafile for the remote user, There is no issue deleting the mails from the outbox as mentioned in Method 4, its just trying to figure out why its happening
ASKER
Had to dump the users datafile then let exchange rebuild it and download everything, this was a working solution.
I have seen this be an issue with items that were imported from a pst, or were present for an outlook upgrade.
- Fix if it is contacts is to create a temp folder inside of contacts folder, copy all contacts into it and then copy them back out to the main contacts folder.
Is it every single email or only certain recipients?