Email Delay Issues
Posted on 2011-10-26
I currently have 2 users(that we know of) that are reporting delayed Email, For easy Explanation i will Call them UserX and UserY. UserX has a MacBook running Virtual Win7 and a iPhone4 with iOS5, UserY has Windows XP Pro with an iPhone4 iOS5. Both users run Outlook 2007. UserX and UserY are Both Recipients of the Emails being delayed. UserX reports that mail is being delayed by 17 minutes from the time the initial message is being sent, both to Outlook and his iPhone. UserY gets the messages instantly to his Outlook and iPhone. This process reverses for UserY intermittenly and UserX gets the messages instantly. UserX seems to be having the most issues with this. This process does not happen all the time. Mail Sent internally is delivered instantly, mail sent from yahoo or gmail is delivered instantly to both UserX and UserY.
We have checked the Exchange server to verify that messages are not pending delivery, at the time the issue occurs. All Exchange Services are running properly. We have attempted to bounce the exchange information storer. Does any have any insight on this issue?
We do not believe that is is a client issue at this time due to the fact that email is also not being delivered to the iPhone.