Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 748
  • Last Modified:

RD Web Access not working externaly

Hi All,

I have just set up a new server to RDP Web access.
Single server with RD session Host and RD Web access installed.
Port 80 and 443 forwarding through to the server from router.
Everything works fine from within the network.
Externaly the RD webpages gets displayed and users can log on.
When they try to open a published app or desktop they get the following error message.
"The remote computer could not be found. Please contact your helpdesk about this error."

I can RDP directly to the server externaly using the IP address but not using RD Web access.

Anyone got some suggestions on where to start looking to fix this.
Event logs show no errors.

Thanks
0
richard2gen
Asked:
richard2gen
  • 3
  • 3
1 Solution
 
kevinhsiehCommented:
You need to configure Remote Desktop Gateway on a Windows 2008 R2 server. It needs to be open on TCP 443 to the Internet. The other option is to open up TCP 3389 directly to the terminal server from the Internet, and put the terminal server into public DNS.
0
 
kevinhsiehCommented:
0
 
richard2genAuthor Commented:
Afternoon all,

Sorry for taking so long to get back to you.

Port 443 is open to the internet on the gateway server.
Gateway server, session host and RD web server are all running on the same Server.
When trying to open app from RD webpage they get promted for username and password and then the RemoteApp options box opens as it should but when they click connect the eror message is
"Your computer can't connect to the remote computer because the Remote Desktop Gateway server address is unreachable or incorrect. Type a valid Remote Desktop Gateway server address."

Where should i check this addess? on the RD gateway manager or somewhere else?

Thanks in advance.
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
kevinhsiehCommented:
Start with the first link. If that doesn't take care of it, go through the checklist on the second link.

Configure Remote Desktop Web Connection Behavior
http://technet.microsoft.com/en-us/library/cc731465.aspx


Checklist: Configure Remote Desktop Gateway
http://technet.microsoft.com/en-us/library/cc732654.aspx
0
 
richard2genAuthor Commented:
Hi Kevin,

I have read and followed the advice on the links you provided but problem remains.
I have even reloaded the server and installed all roles again following the instructions on the link.
Problem remians.

Any ofther advice or things to look at?

Many Thanks
0
 
richard2genAuthor Commented:
Thanks Guys,

Got it sorted now.
Re-read links and spotted something i missed.

Cheers
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now