Dell Inspiron Optiplex 320 DVD Drive Randomly Opens?

Posted on 2011-10-27
Last Modified: 2012-06-21
We have a Dell Inspiron Optiplex 320.  The DVD drive opens randomly -- when the system boots, during the initial install, and during XP running.  Is this a known issue with the machine?  Is it just a bad drive?
Question by:gta2011
    LVL 13

    Expert Comment

    hello gta2011
    Best guess is that your drive needs replacing.
    Hope that helps
    LVL 5

    Expert Comment

    there might be chance of virus in your computer
    Download Hijackthis software from the following link
    Install it and send its Log file after analyzing its log file i will tell you actual problem.


    LVL 8

    Accepted Solution

    If it doing it on bootup I seriously doubt its a virus.
    I have seen DVD roms do this when they reach old age.
    Couple of solutions that helped in the past. :
    Check the Eject button is not stuck or being held in by any chance.
    Check for Any dust Particles not stuck in the trays path. Best way of doing this, is get your hands on a can of Compressed Air and blow the inside of the ROM.
    Replace the Drive
    LVL 16

    Expert Comment

    Do you have a third party cd-burning software installed? I've seen this happen when Windows thinks there are files waiting to be written to cd/dvd. Also, make sure your drivers are up-to-date. Also clean the inside of the drive with compressed air. Otherwise, it could be a circuit issue or faulty drive.
    LVL 91

    Assisted Solution

    Test if the drive does the same on another PC - that rules out pc problems
    is the rest of the pc behaving normally?  otherwise, it can be a power supply problem - test with another one

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