RRAS SBS 2008 service stuck on stopping

Posted on 2011-10-27
Last Modified: 2012-05-12

I am trying to enable Routing and Remote Access on the server.

However, when I enabled the service, the service is stuck on "stopping". It also crashed the server out making it inaccessible (all the network shares dropped out).

I rebooted the server, and the service is still on "stopping".

I get an error come up:

Routing and Remote Access has stopped working

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      svchost.exe_RemoteAccess
  Application Version:      6.0.6001.18000
  Application Timestamp:      47919291
  Fault Module Name:      mprdim.dll
  Fault Module Version:      6.0.6001.18000
  Fault Module Timestamp:      4791ad32
  Exception Code:      c0000005
  Exception Offset:      000000000000e352
  OS Version:      6.0.6002.
  Locale ID:      2057
  Additional Information 1:      29a4
  Additional Information 2:      631e77acea5a31fa56c4a95ce425fd0b
  Additional Information 3:      ba3b
  Additional Information 4:      1f67d52384616afea1243bf791709543

I also have eventvwr errors:

EventID 20103 - Unable to load C:\Windows\System32\iprtrmgr.dll
EventID  7032 - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Remote Access Connection Manager service, but this action failed with the following error:
An instance of the service is already running.
Question by:hongedit
    LVL 1

    Author Comment

    Update - the server just lost all of its shares again.

    I have disabled the Routing and Remote Access Service and rebooting as we speak...
    LVL 1

    Expert Comment

    Hi honqedit,

    Did you manage to resolve this? I am having the same issue. I was having problems with exchange, so installed SP3 and also went through the BPA.

    After rebooting I lost all my shares, which was fixed by starting the server service, however I still cannot start routing and remote access service. I have the same events logged.

    LVL 1

    Author Comment

    No, nothing. I am instead using the firewall as my VPN endpoint instead of the SBS Server.
    LVL 1

    Accepted Solution


    Just wanted to let you know I did manage to solve this issue so thought I'd share in case it helps you or anyone else.

    The issue was to do with RRAS and IPv6, IPv6 had previously been disabled, however an update must have enabled it again within the ethernet properties. However is was still disabled within the registry.

    I deleted the key (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters \DisabledComponents) rebooted and all was well again, RRAS and the other failing services started up again.

    Obviously might not be the same the same thing causing the issue on yours.
    LVL 1

    Author Comment

    Thank you for updating.

    I have never touched IPV6 on the server, so it should still be enabled by default - but I will check!
    LVL 1

    Author Comment

    Well what do you know, that reg key was there!

    I deleted it, just waiting for a good time to reboot.

    Well done!

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