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Exchange and Outlook 2010 Problems after upgrade from Exchange and Office 2003

Posted on 2011-10-27
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Last Modified: 2012-05-12
Hello Experts,
We are having a strange problem with Outlook 2010 after upgrading from Exchange 2003 to Exchange 2010. Some users are unable to set the Out of Office message and get the following:  (Your automatic reply setting cannot be displayed because the server is currently unavailable. Try again later). They are also unable to download a copy of the "Global Address Book" with the message (the Server cannot be contacted).
The upgrade took place as follows:
Exchange 2003 was running on Windows server 2000 on our domain in this location. The users that were upgraded to Office 2010 at that time are not having any issues with outlook 2010. We then installed Exchange 2010 on a Windows Sever 2008 R2 Server that is hosted at a different location. We then moved the mailboxes over to the new Exchange Server and the users are that were upgraded to Office 2010 on the old server are still working fine.
Here's the problem: All of the users that were upgraded to Office 2010 AFTER the mailboxes were moved to the new server are having problems:
They are unable to set the Out of Office message and get the following:  (Your automatic reply setting cannot be displayed because the server is currently unavailable. Try again later). They are also unable to download a copy of the "Global Address Book" with the message (the Server cannot be contacted).
Note: The new Exchange Server is on our domain and is also a DC/GC Server.

I really need some help with this problem and appreciate any suggestions.
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Question by:revellej
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16 Comments
 
LVL 2

Expert Comment

by:puschkin
ID: 37037701
check the Out of Office message with Outlook web access - is this functional?
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Author Comment

by:revellej
ID: 37037727
Yes it is. That's the only way they can set the message.
0
 
LVL 2

Expert Comment

by:puschkin
ID: 37037752
ok,
in first sorry for my english i hope you can understand me :-)

the Problem is, that you certificate on a other adress linkd als in the certificat is insert...
see here - that is resolve the fail.... you have the latest sp and rollup for exchange inst.?

http://www.redline-software.com/eng/support/articles/msexchange/2007/configuring-exchange2007-webservices-urls.php
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LVL 2

Expert Comment

by:puschkin
ID: 37037791
0
 
LVL 2

Expert Comment

by:puschkin
ID: 37037811
have you check the failure, when you office deinstall and offcie 2010 new install ?
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Author Comment

by:revellej
ID: 37037827
I have uninstalled Office and reinstalled and still have the same problems.
We were having problems with Out of Office in OWA before but that's working now.
It has the latest SP and all updates.

I'm checking out the info that you sent me.
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Author Comment

by:revellej
ID: 37037889
I get the following when checking Test E-Mail Autoconfiguration:

"AutoConfiguration was unable to determine your settings"
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Author Comment

by:revellej
ID: 37038127
This is some very good info.... I'm going through it now. I will check all of these... Please send any more info that you might find on these issues.

Thanks
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LVL 2

Accepted Solution

by:
puschkin earned 2000 total points
ID: 37038905
the autodiscover.domain.xxx musst from extern to intern throuth the firewall....
the autodiscover is always autodiscover.maildomain.xxx.
when your maildomain is: test.com - then is autodsicover.test.com the right wert. this musst through your firewall on your server link...and the certificates must correkt
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LVL 2

Expert Comment

by:puschkin
ID: 37038926
in a exchange manegment shell you can use:
Test-WebServicesConnectivity and
Test-WebServicesConnectivity
for check the correct funktionaly of the services....
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LVL 2

Expert Comment

by:puschkin
ID: 37038936
sorry the second:

Test-OutlookConnectivity
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Author Comment

by:revellej
ID: 37058911
I'm sorry that I havent responded... we got hit with the snowstorm and our power was knocked out... power is still out and it could be a week before it'S restored. I'll be able to checl out your suggestions at that time..
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LVL 2

Expert Comment

by:puschkin
ID: 37059081
no problem - good luck with the weather..... :-)
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Author Comment

by:revellej
ID: 37085096
The Power is back and I'll be working on this next week.
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Author Closing Comment

by:revellej
ID: 37141368
This was resolved after fixing the certificate problem. It was conflicting with the certificate on the old exchange server. Everything is up and working great now.
Thanks for your help on this.
0

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