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Windows 7 machine crashing during boot and use

I've had a user report an issue with booting and his machine crashing. On windows XP I used a program called "whocrashed" which told me the likely fault.  How do I solve the issue on Windows 7?

I've uploaded the report from a program called appcrashview, hope this helps?

 report.xlsx
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resolver1
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resolver1
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4 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
There are hundreds of errors in that file, so the operating system looks like it has been corrupted.

If it will run:

1. Open Action Center, Recovery and Restore to a Prior Point. See if such a restore helps.
2. Open a command prompt. At the prompt run SFC /SCANNOW , allow to complete and restart. See if this helps.
3. Try a startup repair for Windows 7:

http://windows.microsoft.com/en-CA/windows7/products/features/startup-repair or
http://www.sevenforums.com/tutorials/681-startup-repair.html

4. And then if these things do not work, back up and re-install Windows 7.

.... Thinkpads_User
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johnb6767Commented:
Can you please provide the report of WhoCrashed?

BlueScreenView v1.35 - View BSOD (blue screen) crash information stored in dump files.
http://www.nirsoft.net/utils/blue_screen_view.html

This is another good tool to help you identify the causes of a Blue Screen of Death (or reboot cycle at bootup). Or attach teh .DMP files at C:\Windows\Minidump here.....
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resolver1Author Commented:
There's only one dump file so who crashed doesn't display much info.  If we had all these crashes in windows XP all the dump files would have been present but they are not in Windows 7.  Do you know why?

Its not a big issue to re-install Windows as all the users files/emails are on our SBS 2008 server.  I am interested in figuring out the new processes in Windows 7 to diagnose the issue.

I'll try the SFC /SCANNOW and see if that solves the issue.  
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resolver1Author Commented:

Sorry i notice a error in my last sentence.  I meant to say   "in windows XP all the dump files would have been present but they are not in Windows 7. win7 seams to convert them to wer files.   Do you know why, dmp seam to have more information?

SFC (Windows  resource protection did not find any integrity violations)

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ded9Commented:
Did u check C:\Windows\minidump zip minidump folder and upload it.


If you dont see any dmp file in minidump folder then it seems the computer is configured to capture the whole dmp ...and the location would C:\Windows\memory.dmp.


Its better if you config it to capture minidump...go to system properties-advanced tab-click on startup recovery- select small memory dump and click ok.

Upload  minidump for analysis.


Ded9
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nobusCommented:
>>  in windows XP all the dump files would have been present but they are not in Windows 7. win7 seams to convert them to wer files.   Do you know why, dmp seam to have more information  <<   the dmp files are still there - unchanged as  from XP see the location

since you have MANY errors, i always start by running a diag on RAM and disk, to be sure about the basics - best download UBCD to run memtest86+ and the disk diag for your disk brand - LONG diag :
http://www.ultimatebootcd.com/      
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resolver1Author Commented:
Ded9: it was set to kernel memory dump.  I've now changed this to small memory dump.

Am I right in thinking that mini dump will save multiple dumps where as a full kernel dump will only save one and overwrite it the next time a dump occurs?

Whats the advantage of a kernel dump over a small memory dump for a company system administrator?

I'll run the ultimate boot CD tonight and see what results are.
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nobusCommented:
that's possible, since a full dmp requires more space...
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ded9Commented:
You can zip the kernel memory dump and upload it for analysis....but the file size would be huge and its better if you upload it on rapidshare,  dropbox or megaupload.

Minidump is very small in size and can be uploaded here.

It the computer crashed 4 times then there would be four minidump...in the case of full dmp there would just one file and it would be overwritten . memory.dmp.

You can get more info from microsoft website.



Ded9
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johnb6767Commented:
Dump files are still ther for Windows 7. WER (Windows Error Reporting) is just a newer technology.

Since you arent getting the machine to take a dump properly (pun intended), I would suggest referencing the comments above about RAM and other hardware tests.....
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resolver1Author Commented:
I re-installed the operating system and worked fine for abit and then rebooted and everything slowed during boot.  HD making very quiet but wierd noise so I imaged the harddrive onto a new one and everything running good :-)
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resolver1Author Commented:
Just one question before i close this post.  Does Windows report in a more direct mannor that the harddrive is about to fail?
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ded9Commented:
If your hard drive and mobo has smart feature enabled then you will get smart error on boot. It you get smart error on boot then you need to replace the hard drive.




Ded9
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nobusCommented:
>>  Does Windows report in a more direct mannor that the harddrive is about to fail  <<  no
you have to run a disk diagnostic  - best the one from your disk manufacturer ; find them  all here :  http://www.tacktech.com/display.cfm?ttid=287
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resolver1Author Commented:
Thanks for all your help guys
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