Outlook 2007 searches don't show emails from the last 3 months

Posted on 2011-10-27
Last Modified: 2012-06-22
I have a user who when he does a search in Outlook 2007 will only return results from 7/31/2011 and prior. Nothing from August/September/October appear. Search does not work correctly even when you try advanced search.

The user works in Terminal Services which does not allow for indexing. All other users within the Terminal Services are able to search without any issue.

Here is what I have tried so far:

1. Tried loading Outlook in Safe Mode, unable to search correctly.

2. Removed all Add-In, unable to search correctly

3. Removed local copy of user's profile and registry setting for user's profile. Had user log in with new copy of roaming profile. Still unable to search correctly

4. created new Roaming Profile. Logged user in with new profile still unable to search correctly

5. Loaded users mail profile to administrator account within Terminal Services and was unable to search correctly

6. Added mail profile to my local machine and was able to search with out any issues.

Any thoughts or suggestions are appreciated. Thank you.
Question by:stoltzhelpdesk
    LVL 17

    Assisted Solution

    OK, silly question...does user have archiving turned on? Can you verify that there are actually emails in those date ranges? Tell me more
    LVL 16

    Accepted Solution

    Move the mailbox to another database - if you have one - as damaged mail content is "fixed" on READ automatically. Making a full READ / WRITE of mailbox content can repair the mailbox content.

    Even if you have just one storage group - create a temp one, move out and back.


    Author Comment

    kfalandays: The user does not have archiving turned on. Yes there are emails within those date ranges

    Postmaster: I will try this. Thanks
    LVL 26

    Assisted Solution

    Can you please check the behavoiur @ OWA

    if you still face the same issue:
    ResetSearchIndex.PS1 -Force "ExchangeServerName\StorageGroupName\StoreName"

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Free book by J.Peter Bruzzese, Microsoft MVP

    Are you using Office 365? Trying to set up email signatures but you’re struggling with transport rules and connectors? Let renowned Microsoft MVP J.Peter Bruzzese show you how in this exclusive e-book on Office 365 email signatures. Better yet, it’s free!

    Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
    This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…
    This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now