Hello - I've been receiving more and more user issues that requires me to come up with a spare computer, load Wireshark, connect it to the network and begin monitoring. Then, I tell the user to call when they experience issues so we can remote in and watch the packets. Sometimes they call, sometimes they don't. More often they don't and the issue persists. Then, my client comes to me because the user complains about an outstanding issue that never gets resolved.
Finding the workstation, loading the software, coordinating with the user; it's exhausting and it's happening more and more. I'm looking around for a cost effective and simple way of collecting the data and analyzing it. I stumbled across this product a few years ago and it's still around, http://bit.ly/rZ5Ybw
. I'm not sure what monitoring hardware they are referring to or the software used to analyze. I assume this is like connecting a hub to the network with one of my Wireshark monitoring workstations, which isn't really what I'm looking for.
It would be great if I could connect a device to the network and that device collect data like the Teeny Tap and store it so I can take it offline later and download the collections for analysis with something like Wireshark. Does this type of hardware exist? Has anyone used something like this? What are you using when you have to monitor/analyze your network for issues like these?
Thanks for your time!