Outlook will not open - You must connect to microsoft exchange with the current profile before you can synchronize

Posted on 2011-10-27
Medium Priority
Last Modified: 2012-05-12
Error Message - Exchange 2007 - you must connect to microsoft exchange with the current profile before you can synchronize.

Exchange 2007
Outlook 2010
I have recreated the profiles mutiple times.  Tried different computer. I also tried to repair the ost file.  It generates an error saying it does not recognize the .ost file.  Only 2 users are having problems.  It started when we activated their new droid phones.  Please help, one of the users is the CFO.  Thanks!
Question by:bstrom24
  • 2
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 37043704
When you say that you tried to repair the OST: Why would you do this? Just delete the OST file associated with the account and have exchange create a new one.

Also ensure that Use Cached Credentials is selected in outlook.

Accepted Solution

bstrom24 earned 0 total points
ID: 37044887
I used the scan.pst tool.  I also deleted the ost. Neither fixed the problem.
The fix I came up with was adding the Exchange server and and IP to the host file.  


Author Closing Comment

ID: 37068300
I fixed it

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